Service Coordinator

Service Coordinator – Building Service Colonial Webb  is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team in Charlottesville.

This is a fast-paced, operations-critical role where you will manage scheduling, dispatching, purchasing, and customer communication for 10–15 Service Technicians. If you thrive in structured environments, can juggle multiple priorities without dropping the ball, and enjoy being the central hub between customers and field teams — this could be the role for you.

Who We Are Colonial Webb  is a full-service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of delivering high-quality solutions to commercial customers. Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. We are deeply committed to our people, our culture, and developing long-term careers.

Why Join Colonial Webb?

Competitive salary
401(k) with company matchPTO + paid holidays

Comprehensive medical, dental, vision, life & disability coverage

Employee Assistance Program Referral incentives

Clear career progression into Senior Coordinator or other Service Administration roles

What You’ll DoDevelop and maintain short- and long-term schedules for 10–15 Service Technicians Meet weekly with Service leadership to review workload, capacity, and priorities

Schedule and dispatch technicians for service calls, repairs, and inspections

Communicate directly with customers throughout the lifecycle of service work Create and manage purchase orders; proactively track material shipments

Ensure technicians are fully equipped with information and materials to complete work Support incoming service calls and generate work orders

Manage multiple active jobs simultaneously while maintaining accuracy and urgency

What We’re Looking For Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
Advanced Microsoft Excel skills — comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
Strong multitasking ability — able to manage high call volume, scheduling adjustments, and material tracking simultaneously

Comfortable communicating directly with field technicians and customers in a fast-paced service environment

Ability to make informed decisions independently

Calm under pressure, especially during emergency service situations

Strong organizational skills with high attention to detailEOE M/W/Disability/Vets Veterans and those with previous military experience are encouraged to apply.
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