Head, Global Exam Management

Location

Charlottesville, VA (preferred), select US East Coast locations (GA, FL, NC), or London, UK

Head, Global Exam Management responsible for ensuring exam integrity, candidate experience, and global delivery resilience across CFA Institute’s Education portfolio. This senior leadership role oversees strategy, governance, and administration of examinations worldwide.

• Lead global exam management across delivery, security, candidate policy, grading logistics and results reporting.
• Oversee strategic testing-vendor relationships, including performance governance, service delivery, escalation management, KPIs and SLAs.
• Ensure examinations are delivered consistently, securely, reliably and fairly across global markets and test‑centre networks.
• Lead a sizeable specialist team and strengthen ways of working across Education, Operations, Legal, Customer Service, Risk and other partners.
• Review and evolve testing policies to support fairness, accessibility and candidate experience while safeguarding exam integrity.
• Contribute to major strategic initiatives, including the upcoming test‑vendor RFP and broader Education priorities.
• Represent Exam Management on the Education Leadership Team, helping shape direction for the CFA Program and wider Education portfolio.

• Senior leadership experience in testing, assessment, credentialing, certification or a closely related exam‑delivery environment.
• Clear evidence of leading complex exam, assessment or service‑delivery logistics at scale.
• Experience managing major external vendors or partners, including performance oversight, governance, escalation and continuous improvement.
• Strong people leadership experience, ideally leading sizeable specialist teams through change.
• Ability to balance operational rigour, exam security, candidate experience, fairness, accessibility and risk.
• Strong judgement, detail orientation and emotional intelligence, with the ability to influence cultural change across a specialist function.
• Experience working across complex stakeholder groups, potentially including regulators, professional bodies, vendors, internal leadership teams and global operational partners.
• Finance industry experience is helpful but not required; relevant testing or credentialing experience from other sectors is welcome.

Expected salary range: US
- National Locations (VA, NC, GA, FL): $205,000 - $235,000 per year. UK
- London: £135,000 - £165,000 per year.

Benefits include eligibility for an annual discretionary incentive bonus, a 12% employer contribution to a 401(k) or pension plan, comprehensive medical benefits, generous time off, competitive retirement plans, flexible work options, wellbeing and development programs.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law.

This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.