Service Coordinator

Service Coordinator – Building Service

Colonial Webb is seeking a highly organized, Excel‑savvy Service Coordinator to support our Building Service team in Charlottesville. This fast‑paced, operations‑critical role involves managing scheduling, dispatching, purchasing, and customer communication for 10–15 Service Technicians.

Colonial Webb is a full‑service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of delivering high‑quality solutions to commercial customers. Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. We are deeply committed to our people, our culture, and developing long‑term careers.

• Competitive salary
• 401(k) with company match
• PTO + paid holidays
• Comprehensive medical, dental, vision, life & disability coverage
• Employee Assistance Program
• Referral incentives
• Clear career progression into Senior Coordinator or other Service Administration roles

• Develop and maintain short‑ and long‑term schedules for 10–15 Service Technicians
• Meet weekly with Service leadership to review workload, capacity, and priorities
• Schedule and dispatch technicians for service calls, repairs, and inspections
• Communicate directly with customers throughout the lifecycle of service work
• Create and manage purchase orders; proactively track material shipments
• Ensure technicians are fully equipped with information and materials to complete work
• Support incoming service calls and generate work orders
• Manage multiple active jobs simultaneously while maintaining accuracy and urgency

• Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
• Advanced Microsoft Excel skills – comfortable working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
• Strong multitasking ability – able to manage high call volume, scheduling adjustments, and material tracking simultaneously
• Comfortable communicating directly with field technicians and customers in a fast‑paced service environment
• Ability to make informed decisions independently
• Calm under pressure, especially during emergency service situations
• Strong organizational skills with high attention to detail

EOE M/W/Disability/Vets. Veterans and those with previous military experience are encouraged to apply.