PT Ticketing & Reservations Specialist

The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson's world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored ticello is recognized as a National Historic Landmark, a United Nations World Heritage Site, and a Site of Conscience.

• Provide accurate information and sell tickets for Monticello events in person and over the phone
• Demonstrate superior guest service and sales skills, sharing relevant information on available tours, accurately processing transactions and selling tickets in the Ticket Office
• Demonstrate superior cash handling skills
• Serve as a Ticket Office Supervisor, which can include: opening and closing the Ticket Office, handling escalated guest service or transaction issues, managing daily tours, creating accurate deposits, strict adherence to internal controls and accounting procedures.
• Act as a trainer and mentor for new staff, lead the Ticket Office and Reservations by example.
• Exhibit superior skills and knowledge in POS and Order Entry duties.
• Answer group inquiries, manage group orders, and lead group check‑in as required
• Provide support to Ticket Office Team Lead and Senior Reservations Coordinator

• Provide friendly greetings to visitors, staff, and colleagues.
• Provide orientation to visitors, assisting in the planning of a Monticello visit, including: information on available tours, upsell premium tours and memberships, communicate policies, explain the pricing structure and complete the ticketing transaction.
• Enter all data required into the ticketing system including Zip Code and email.
• Exchange tickets for cash or credit card sales, ensuring an accurate transaction that meets all internal controls
• Follow all internal control policies, practices, and procedures
• Offer suggestions for improvements to ticket buying process based on guest feedback
• Complete accurate, mistake‑free deposits and complete the closing‑out procedures and reports. Match ticket office daily reports with cash and credit on hand. Reconcile credit card sales on a daily basis.
• Serve as the “in charge” staff member for the ticket office during all absences of the Team Leader.
• Assist Reservations Department with group check‑in and phone calls as needed.
• Trouble‑shoot error messages and fix printer jams. Communicate with IT when issues cannot be resolved.
• Assist to inventory and maintain stock of brochures used in Ticket Office
• Coach and mentor ticket office and reservations staff
• Create a welcoming, customer friendly environment for all visitors and guests.

• Experience in POS, retail, ticketing, or visitor management systems
• Skills, experience, and knowledge in cash handling, deposits, internal control practices
• Exemplary customer service skills
• Knowledge of Jefferson and Monticello
• Ability to anticipate and solve problems
• Math skills
• Ability to assist visitors in planning their Monticello visit.
• Familiarity with the tourism industry
• Staff supervisory and mentoring skills
• Must be able to interact with a diverse population
• Detail oriented and invested in accuracy

• Friday and Saturday shifts required; position generally works 25-30 per week
• Must be able to work a flexible schedule, including holidays and after‑hour events
• Must adhere to Thomas Jefferson Foundation dress code requirements
• Must be able to work in stressful conditions, potentially standing for long periods of time
• Must be able to present professional appearance and positively represent the Thomas Jefferson Foundation

If you believe this opportunity is the right fit for you, we encourage you to apply!