Guest Relations Representative

Sentara Martha Jefferson is hiring a Guest Services Rep in Charlottesville, Virginia

This is a Part-Time, Evening shift opportunity.

As a Guest Services Rep with Sentara, you will be a liaison between patients, families, visitors, and hospital and medical team members. You will be responsible for providing a welcoming and genuine environment, addressing concerns to ensure a smooth and comfortable experience for patients.

Additional duties include: verifying patient registration; escorting patients and guests to their destination by walking or using a wheelchair; providing personal attention and teamwork when delivering guest services; responding promptly to patient, family and team member requests; assisting in identifying patient and family needs and securing appropriate referrals, solutions and services; collecting data and documentation to aid in identifying areas needing improved customer service;

assisting leaders in recommending changes to facility and departmental policy and procedure; facilitating improved customer service by identifying, investigating and directing complaints, concerns and compliments to appropriate team members and leaders; recording and submitting all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.

Qualifications:

• 1 year of customer service experience
• High School diploma or equivalent