Customer Support Specialist

Responsibilities

• Deliver legendary service by providing emotionally enriching experiences to Crutchfield customers via phone, chat & email.
• Engage our customers with a calm, interested and professional demeanor.
• Provide helpful solutions to customers through active listening, empathy, and problem solving.
• Actively listen to the customer to determine their needs, and paraphrase, if needed, to clarify. (We don't use scripts)

• Passion for helping people, problem solving and exceptional interpersonal skills.
• A background in customer service (and other related fields) is recommended but not required.
• Strong communication, problem‑solving skills and basic math skills.
• Ability and willingness to learn through on‑the‑job training.
• Proficient computer skills.
• Highly self‑motivated.
• Ability to communicate clearly and effectively through phone, email, and chat.
• Ability to maintain a consistent work schedule, including some evenings until 8pm and at least one weekend shift (Saturday or Sunday).

We provide all the training needed for the job. Customer Support Specialist training includes about 4–5 weeks of onsite classroom training where you’ll learn the ins and outs of our applications, policies, procedures, and overall philosophy of helping our customers. Following classroom training, trainees will complete about 2 weeks of job shadowing with an experienced Customer Support Specialist. Our next training class is scheduled to begin on July 20th, 2026.

Pay starts at $18.70 /hour with potential for a bonus based on performance of up to $300 every 3 months.

This full‑time position comes with a comprehensive benefit package including health insurance plans to choose from along with dental and vision insurance options. We also offer a competitive wellness program, tuition reimbursement, 401(k) retirement plan, relaxed dress code, discounts on the products we sell, and pet insurance for your dog.

All full‑time employees are also offered short‑term and long‑term disability insurance options, employer‑paid life insurance, voluntary life insurance options including those for spouse and children, FSA and HSA options.

Our new Customer Support Specialists will be trained onsite in our contact center in Charlottesville. After training you will have the opportunity to work a hybrid schedule which allows 2 days working remotely within the Commonwealth of Virginia and 3 days working onsite per week.

Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status or age.