Customer Service Representative

Position Summary

Join Micro Aire as a Customer Service Representative and play a critical role in ensuring a seamless customer experience from order to delivery—and beyond.

• Serve as a key point of contact for domestic customers and sales reps, handling a wide range of inquiries and service needs.
• Process and track customer orders, demo/sample requests, and ensure timely, accurate delivery.
• Manage service requests and coordinate loaner equipment when needed.
• Support returns for credit and assist with repair‑related transactions.
• Set up new customer accounts by researching and entering accurate data.
• Respond to inquiries related to pricing, shipping, GPOs, product details, and financing options.
• Assist with insurance certificate requests and process inbound sales leads.
• Partner with Accounts Receivable to resolve invoicing discrepancies.
• Train customers and sales reps on website navigation and provide product education, including cleaning and sterilization best practices.
• Cross‑reference competitive products to Micro Aire solutions.

• High school diploma or GED required; college coursework or degree a plus.
• 2+ years of customer service experience (call center or high‑volume environment preferred).
• Strong written and verbal communication skills with a customer‑first mindset.
• Highly organized, detail‑oriented, and able to manage multiple priorities under pressure.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Proven ability to resolve complex or challenging situations while exceeding customer expectations.

Be part of a mission‑driven organization improving patient outcomes worldwide. Enjoy a collaborative team environment that values service excellence and innovation, opportunities for growth and skill development, and a competitive compensation and benefits package.

• Competitive compensation
• 401(k) with company match
• Medical/Dental/Vision coverage
• Vacation & Paid Holidays
• Connection with Marmon Holdings company‑wide initiatives

We are an equal‑opportunity employer and all applicants will be considered without regard to protected class status. If you require a reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position.