Reservationist

Jaunt is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Job Responsibilities:

* Answer passenger calls collecting all necessary trip information for the permissible time period.

* Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.

* Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.

* Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.

* Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.

* Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.

* Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.

* Maintain accurate records and appropriate filing systems.

* Communicate effectively with operations staff regarding scheduling or passenger issues.

* Ability to handle multiple tasks accurately and effectively.

* Excellent customer service.

* Professional demeanor and appearance.

* Reliable in attendance.

* Team player and helpful to staff, management, and peers.

Talent Requirements:

* High School diploma or equivalent.

* Able to work in a fast-paced environment.

* Experience in paratransit scheduling utilizing Trapeze PASS, preferred.

* Possess excellent decision-making skills.

* Excellent attendance record.

* Excellent verbal and written communication skills.

* Telephone speaking and/or call center experience.

* Computer experience.