Seasonal Customer Service Representative
Listed on 2026-06-26
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Position: Seasonal Customer Service Representative
Location: Charlottesville, VA
Job : 331
# of Openings: 4
About The Thomas Jefferson FoundationThe Thomas Jefferson Foundation was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson’s world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored ticello is recognized as a Historic Landmark, a United Nations World Heritage Site and a Site of Conscience.
As a private, nonprofit organization, the Foundation’s regular operating budget does not receive ongoing government support to fund its twofold mission of preservation and education. For information, visit Monticello.org.
The seasonal customer service representative will be responsible for assisting customers with order placement and status updates.
Essential Functions- Answer order line and process customer’s orders.
- Update customers on order status.
- Answer Customer Service line when needed and forward customer’s concerns to the full-time staff.
- Must be proficient in email and phone etiquette.
- Must possess basic reading, math, and computer/data entry skills.
- Must be able to follow oral and written instructions.
- Must be knowledgeable in conflict resolution skills.
- Must be able to work on-site.
This position is based in our distribution center located in Ivy, Virginia. Customer Service Representatives should be able to switch between the evening and day shifts as needed during the busy holiday season (mid-October to December 31). We have multiple shifts from 8:00 am to 10:00 pm. Weekend hours required during busy season. Saturday hours 9:00 am to 5:00 pm and Sunday hours 12:00 pm to 5:00 pm.
This position will begin on September 8 and end on December 18, 2026.
High-school diploma or GED preferred.
Customer Service experience required.
We provide the following benefits for our part-time employees- 401(k) retirement savings plan + up to a 6% match.
- Fitness club membership discount.
- Discount in the Monticello Café, gift shop, and Monticello online catalog.
- Employee Assistance Program (EAP) – free for employee and dependents.
- $500 employee referral bonus.
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