Part-Time Membership Representative

Job Details:

Job Location:

Brooks Family YMCA - CHARLOTTESVILLE, VA 22902. Salary Range: $16.00 - $17.00.

The Membership Representative position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. This role plays a key part in welcoming and serving our members and participants.

The opening Membership Representative position begins at 5am Monday through Friday.

• Opens and prepares the Brooks YMCA to receive staff and members each morning; unlocks the facility, preps the front desk, and provides building access to other staff.
• Welcomes and acknowledges each person entering and exiting the facility in a warm and friendly manner.
• Provides excellent customer service in person and over the phone; contributing to member retention.
• Conducts tours for potential members, answering any questions they may have; following up with a thank you phone call.
• Must be able to multi-task and stay up to date with all policies and procedures for membership and current programs.
• Builds relationships with members by helping them feel connected within our YMCA community.
• Handles membership concerns and informs Membership Director of any unusual situations or unresolved issues.
• Participates in monthly staff meeting.
• Meets or exceeds tour/join ratio.
• Applies all YMCA policies dealing with member services.
• Adheres to the YMCA’s core values of caring, honesty, respect, and responsibility.

• Advancing Our Mission & Cause:
  Engaging Community, Volunteerism, Philanthropy, Change Leadership
• Building Relationships:
  Collaboration, Communication & Influence, Inclusion
• Leading Operations:
  Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, Program/Project Management
• Developing & Inspiring People:
  Developing Self & Others, Emotional Maturity

• Must be 18 years old with high school diploma or equivalent.
• Must be able to begin work at 5am and work until at least 8am.
• 2 years minimum in customer service preferred.
• Excellent interpersonal and problem solving skills.
• Ability to relate and communicate effectively with the public.
• Strong attention to detail and multi-tasking.
• Must be proficient in use of PC and eager to quickly learn membership programming software.

• Regularly required to use a computer for extended periods and to communicate using a computer and phone/smart device.
• Employee frequently must sit and reach, and must be able to move around the work environment.
• Employee must occasionally lift or move up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust.
• Noise level in the work environment is usually moderate.
• Must obtain CPR and First Aid certifications within the first 30 days.