Guest Services Member

Guest Services Member

The Guest Services Member is responsible for the gate house and reception area in the WC  lobby area and provides a visual security presence to ensure that all residents, staff and visitors of WC  have a safe and pleasant experience while visiting the campus. This is demonstrated through being the communication center point of the community.

The starting hourly pay range for this position is $17.39 to $19.00. Pay rates are determined based on years of relevant experience. This is a part-time position. Shift times will vary based on organizational needs.

• Responsible for making a good first impression, which can impact the success of the organization for a long time.
• Responsible for answering and routing calls, greeting resident and visitors, handling inquiries, and providing information.
• Monitor all apartment and cottage life safety systems, i.e. smoke detectors, emergency pull cords, living unit telephones and initiate emergency procedures as necessary.
• Conduct rounds to ensure a safe and pleasant experience.
• Monitor both vehicular and foot traffic in and around the WC  campus.
• Assist in transporting residents to various locations as needed during emergencies.
• Respond to all fire, health and other emergencies according to WC  policies. Assist and guide police, fire and other emergency personnel as needed. Investigate incidents and file reports as appropriate.

• Experience in Guest Services or Hospitality setting.
• Typically the Guest Services Member is the first line of employees that residents and guest visitors interact with, so a friendly, professional, and helpful attitude is required.
• Basic typing skills and basic knowledge of PC and word processing software required.
• Excellent communication skills.
• Available to work evenings and weekends as required.

• Must have a valid Virginia Driver's license with clean record.
• Current CPR and First aid certification.
• High school diploma, GED or equivalent years of experience.