Customer Service Representative Project Estimator

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

• Initial and ongoing training
• Competitive compensation
• Paid holidays and vacation
• Indoor and comfortable working environment

A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Charlottesville, Va market is looking for an experienced Customer Service Representative and Project Estimator
.

We have a fast‑paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals.

We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Entrepreneurs Manufacturing, Real Estate, Contractors, and UVA. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer.

Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

• Provide service to customers in our office, over the telephone, and by email.
• Generate project cost estimates for new inquiries and repeat customers.
• Help the customer by identifying their requirements and providing the services and products that best meet their needs.
• Show expertise by communicating with the customer about our products, services, and capabilities.
• Ensure that all their requirements are met for their unique projects.

• A positive, very detailed oriented people pleaser
• A willingness to be proactive and take action
• Excellent communication skills (verbal & written)
• Strong computer skills
• Ability to multi‑task
• Team player that can work with others to deliver a project on time
• Cat Lover — we have 5 Feline Supervisors at our shop

• Previous experience in project estimating
• Printing and signage experience
• Understanding of direct mail and automated marketing
• Experience with Print Smith or Printers Plan or Sales Force software platforms