Cancer Center Concierge

Every interaction can make a difference in a patient's cancer care journey. As a Cancer Center Concierge, you will serve as a welcoming and reassuring presence for patients, families, visitors, and staff while helping ensure smooth daily operations across multiple cancer clinics. This highly visible role is central to delivering an exceptional patient experience through hospitality, service excellence, and proactive support.

If you thrive in a fast-paced environment, enjoy helping others, and excel at finding solutions in real time, this is an opportunity to make a meaningful impact every day. You will combine customer service, volunteer coordination, and patient support to create a comfortable and compassionate environment for those navigating cancer care.

As a Cancer Center Concierge, you will be a trusted resource for patients, families, volunteers, and team members. No two days are the same. Success in this role requires flexibility, initiative, strong communication skills, and the ability to respond thoughtfully to changing needs throughout the day. You will help remove barriers, resolve concerns, and ensure patients and families feel supported throughout their experience.

Key responsibilities include:

• Welcome, assist, and direct patients, families, and visitors throughout the Cancer Center.
• Help patients navigate appointments, services, and clinic locations.
• Provide real-time customer service support and address concerns with professionalism and empathy.
• Coordinate and support volunteers while helping ensure meaningful engagement opportunities for patients and families.
• Assist with special activities and programs including art experiences, pet therapy visits, music events, and other patient-centered initiatives.
• Help coordinate supplies that support volunteer services and patient comfort programs.
• Partner with clinical and operational teams to enhance the overall patient experience.
• Communicate effectively with individuals who may be confused, frustrated, anxious, or in need of additional assistance.
• Identify needs proactively and take initiative to resolve issues before they become barriers to care.

This is an onsite, Monday through Friday day-shift position within a collaborative and mission-driven environment where adaptability, positivity, and exceptional service are highly valued.

At UVA Health, you will join one of the nation's leading academic health systems, recognized for excellence in patient care, innovation, education, and research. This role offers the opportunity to directly influence the experience of patients and families during some of the most important moments of their lives.

What makes this opportunity special:

• Meaningful patient impact through direct interaction and support of patients and families receiving cancer care.
• A mission-driven environment focused on compassion, service excellence, and patient-centered care.
• Opportunities to work alongside dedicated clinical and operational teams committed to delivering outstanding healthcare experiences.
• A dynamic and engaging role that combines hospitality, customer service, volunteer coordination, and patient advocacy.
• Supportive team culture that values initiative, collaboration, and continuous improvement.
• The chance to contribute to innovative patient enrichment programs that bring comfort, connection, and positivity to the Cancer Center environment.
• Professional growth within a nationally recognized academic medical center known for advancing healthcare and improving lives.

This position plays a critical role in ensuring patients, families, volunteers, and staff experience a seamless, welcoming, and supportive environment every day.

Nestled in the foothills of the Blue…