Associate University Registrar Course Operations

Part of the Enrollment Division, the Office of the University Registrar (UREG) advances the university’s teaching mission by maintaining the accuracy, integrity, and security of student academic records. UREG also leads curriculum management, course scheduling, and course evaluations (SETs) within the Office of the University Registrar (UREG).

The Associate University Registrar for Course Operations will report to the Deputy University Registrar as part of the UREG leadership team. This position will support and contribute to strategic planning, policy development, and service delivery across the university’s twelve schools. They should possess substantial knowledge of university registrar operations and function effectively as an engaging, collaborative manager committed to building equitable and healthy teams.

• Foster a collaborative, equitable, and healthy work culture aligned with UREG’s commitment to Inclusive Excellence.
• Apply an equity-minded approach to decision-making, team management, and service delivery.
• Support staff development through regular meetings, feedback, mentorship, and professional growth opportunities.
• Promote work-life balance and model healthy conflict‑resolution practices.

• Lead and manage teams responsible for course scheduling and Student Experience of Teaching (SET) evaluations.
• Oversee and optimize operational processes using platforms such as 25
  
  Live, X25, and Blue.
• Establish and maintain institutional policies and procedures to ensure efficient and consistent course operations across all schools.
• Serve as a subject‑matter expert and resource for students, faculty, and staff on course operations.

• Provide vision and leadership for the university’s centralized/distributed model of course operations.
• Collaborate with academic units and administrative offices to improve curriculum and scheduling workflows.
• Participate in university‑wide committees and working groups focused on academic operations and policy development.
• Lead and manage projects that enhance course operations, track progress, and implement process improvements.

• Respond to inquiries from students, families, and faculty with professionalism, empathy, and clarity.
• Work cross‑functionally to improve services that intersect with curriculum and course operations.
• Support efforts to enhance the student experience through streamlined academic processes and responsive service.

• Education:
  
  Master’s degree.
• Experience:
  
  At least five years of experience in academic administration (additional experience may be considered in lieu of a degree).
• Exceptional communication and relationship‑building skills across diverse groups.
• Proven ability to lead projects and teams in decentralized environments.
• Strong analytical and problem‑solving abilities.
• Intellectual curiosity and commitment to professional growth.
• Comfort with change and ability to thrive in dynamic settings.

Qualified candidates must hold a Master’s degree and have at least five (5) years of experience in academic administration or operations. The candidate(s) should also have a high level of comfort in learning new technologies and training or supporting others in using new technologies.

In addition, successful candidates must possess the following qualities and skills:

• Ability to communicate effectively, both orally and in writing, with people from all levels and backgrounds at the University, including students, families, and faculty members.
• Ability to lead and manage projects and groups effectively in a decentralized environment.
• Deep intellectual curiosity and desire to understand the principles and values that shape cultures and processes.
• Excellent analytical skills, including the ability to define problems accurately and concisely, develop solutions, and evaluate effectiveness.
• Ability to work successfully with individuals from diverse backgrounds, cultures, and life experiences.
• Ability to achieve success within a rapidly changing and, at times, uncertain environment.