Technical Sales and Field Service Engineer

Position Summary

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support, and field service work. Sales Engineers should be comfortable working in a result‑driven, fast‑paced environment. The position will involve extensive formalized training and mentorship, will require some travel for training, and then work out of Roanoke.

• Nation’s leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork, and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to employee development, including continuous education opportunities such as sponsorship for Professional Engineering license and weekly webinars & company‑developed technical videos.

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. Projects span design, procurement, coordination, and post‑sale support.

• Outside sales meetings and calls to build relationships with existing and new customers.
• Application engineering to apply our products using sound engineering principles.
• Project management of installations in progress—managing schedules/plans to guarantee equipment arrives on site when needed.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet customers’ needs.
• Work directly with engineers, contractors, end users, and food service dealers.
• Daily tasks include inside sales support, application engineering, and outside sales.
• Responsibilities vary and may include presentations, quotes, submittals, technical product support, job site visits, and hands‑on troubleshooting as needed.
• Educate and promote Captive Aire products to users in the market. This includes conference calls, meetings, organizing presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Deliver top‑notch customer service and willingness to go above and beyond to serve the customer.
• Provide quick turnaround times as a priority.
• Continuously evaluate and improve processes as well as the customer experience.

• 0–5 years experience.
• 4‑year technical degree in mechanical, electrical, construction, or science‑oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem‑solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with aggressive nature to succeed.
• Willing to travel for training opportunities.
• Expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with Captive Aire (if not already completed).
• Must be a “GO GETTER”.

• Medical, dental, and vision insurance.
• Disability & life insurance based upon election of medical insurance.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based upon tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

$70k–$100k base, negotiable based on experience, with additional monthly bonus based on productivity and profits.

Captive‑Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. To qualify, applicants must be legally authorized to work in the United States.

At this time, we are not able to consider applicants that require sponsorship for employment visa status.