Medical Assistant​/Clinical Service Specialist Charlottesville, VA

Medical Assistant/Clinical Service Specialist, Full Time
- Charlottesville, VA

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our new facility in Charlottesville, VA. At Vivo Infusion, our Medical Assistants play a crucial role within the infusion center as part of a collaborative medical team. The individual in this role will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

We are looking for a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently.

Prior to facility opening, training will be at Midlothian and Glen Allen clinics.

At least 1 year of experience working within a clinical environment is required.

• $20.00 - $22.00/hour
• 5% Annual Bonus Potential – Paid Quarterly
• Private Equity for the Greater Good – Company-wide Employee Ownership Program

• Medical, Dental, Life, Vision
• Option for HSA with Employer Contribution
• 401(k) with Match up to 4%
• PTO:
  Accrual 4+ weeks/year, buy-back program (get paid for unused PTO), and PTO donation program to allow team members to donate to others in need
• Wellness Reimbursement Program – $360 annually
• Employee Referral Bonus – Uncapped bonus potential
• Tuition Assistance Program
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

• Full-Time
• Monday–Friday | 7:30 am – 4:00 pm
• Non-Exempt
• Travel for training is a must

Location: 1430 Rolkin Court, Suite 101, Charlottesville, VA 22911

Training Locations: 13632 Hull Street Rd, Midlothian, VA 23112; 5450 Wyndham Forest Dr, Glen Allen, VA 23059

Reports to: Clinical Operations Manager

• Perform a variety of patient care activities rendering quality care in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist provider in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of manager.
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

• High school graduate or equivalent – required.
• Medical Assistant Certification – preferred.
• CPR/BLS – required prior to start date.
• 1 year of experience working within a clinical environment – required.
• 1 year in an administrative, patient-facing, or customer service role – required.
• Phlebotomy and lab processing skills – preferred.

• Self‑motivated with the ability to work independently as needed.
• Must possess outstanding communication and interpersonal skills with the ability to communicate professionally and effectively with other staff members, patients, and physicians.
• Must possess computer skills for electronic record‑keeping.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

To perform this job successfully, an individual must be able…