Participant Support Specialist; Bilingual

Participant Support Specialist (Bilingual)

Department:
Administration and Engagement

Job Status:
Full Time

FLSA Status:
Non-Exempt

Supervisor:
Operations & Participant Support Manager

Salary: $48,000–$50,000 annually

Work Schedule:

• Monday, Tuesday, Wednesday, and Friday: 9:00 a.m.–5:00 p.m.
• Thursday: 11:30 a.m.–7:30 p.m.
• Occasional evening or weekend hours may be required to support agency events or operational needs.

Primary

Work Location:

Main Office, 1101 E High Street, Charlotteville, VA

Work Type:
In-Person

The Women’s Initiative

About The Women’s Initiative

The Women’s Initiative (TWI) provides free, high-quality mental health counseling, resilience programs, and social support services to women throughout Charlottesville and the surrounding region. Guided by our Resilience Model of Care, we deliver holistic, trauma-informed, and culturally responsive services that empower individuals to transform challenges into positive change and growth.

Each year, The Women’s Initiative serves thousands of women and members of the gender expansive community through counseling, wellness programs, educational workshops, and community-based services. We are committed to expanding equitable access to mental health care for all women and gender-expansive individuals, particularly those who face barriers to care due to financial hardship, cultural or language differences, discrimination, transportation challenges, or other life circumstances.

We recognize that these barriers disproportionately affect many communities, including Black, BIPOC, Latiné, and LGBTQ+ individuals, and strive to ensure that every person seeking support is welcomed with dignity, compassion, and respect.

To further expand access to care, we collaborate with healthcare providers, social service agencies, and other community organizations throughout the region to bring mental health services to where they are needed most.

Mission

The mission of The Women’s Initiative is to provide women with effective counseling, social support, and education so they can transform challenges into positive change and growth.

Values

We are committed to identifying and supporting each woman’s needs and strengths and providing compassionate care that maintains the highest standards of excellence in an environment that is welcoming, safe, and supportive.

Location

The main office is located at 1101 East High St. The Women’s Initiative maintains a satellite office at the Sentara Community Health and Outreach Clinic at 920 E High St and embeds with community partners across the Charlottesville area.

Why Join Our Team?

At The Women’s Initiative, you’ll join a mission-driven team dedicated to expanding access to high quality mental health care for women and gender-expansive individuals. We value collaboration, cultural humility, innovation, and continuous learning. Our employees are supported through competitive benefits, professional development opportunities, and a workplace culture that prioritizes compassion, well-being, and meaningful community impact.

Position Description

Job Summary

The Bilingual Participant Support Specialist (Spanish/English) serves as the first point of contact for individuals seeking services at The Women’s Initiative. This position creates a welcoming, culturally responsive, and participant-centered experience by providing exceptional customer service, coordinating appointments, supporting participant intake and referrals, and connecting individuals to counseling and wellness services. Working collaboratively with clinical and administrative staff, the Participant Support Specialist helps ensure timely access to care while promoting a compassionate, inclusive, and efficient participant experience.

The ideal candidate is a compassionate, bilingual (Spanish/English) professional who is passionate about improving access to mental health care and creating a welcoming, inclusive experience for every participant. They are an exceptional communicator with strong organizational skills and the demonstrated ability to provide compassionate, culturally responsive service to individuals from diverse backgrounds. They thrive in a fast-paced, team-oriented environment,…