Pharmacy Technician - Specialty Pharmacy Call Center; Hybrid

Join a growing specialty pharmacy team where your pharmacy technician experience directly supports patients navigating complex medication needs, insurance barriers, refill coordination, and specialty pharmacy access. This is a meaningful opportunity for a technician who enjoys patient communication, problem-solving, workflow ownership, and the ability to make a difference beyond the traditional retail or dispensing environment.

As a Pharmacy Technician 2 in the Specialty Pharmacy Call Center, you will help connect patients to the medications, support, and resources they need while working within a collaborative, development-focused team. This hybrid role offers the structure of weekday hours, hands‑on specialty pharmacy training, and the opportunity to grow within an expanding area of pharmacy services at UVA Health.

In this role, you will serve as a key point of contact for patients, pharmacists, clinics, and internal pharmacy partners. The work blends patient-facing communication with prescription processing, insurance issue resolution, refill management, medication shipment coordination, and support for specialty pharmacy operations.

A successful Pharmacy Technician 2 in this environment is organized, adaptable, comfortable balancing calls and queue‑based work, and motivated by helping patients access complex therapies. You will be trusted to work with independence whileremainingconnected to a highly collaborative team through active peer support, trainer support, and regular manager communication.

• Take incoming patient calls through the Genesis phone system and provide responsive, professional support.
• Process new specialty pharmacy prescriptions and support refill reminder outreach.
• Resolve insurance rejections, medication-related issues, and workflow barriers that affecttimelyaccess to therapy.
• Make outbound patient calls and coordinate with pharmacists, clinics, and other stakeholders.
• Manage assigned primary and secondary work queues while contributing to specialty clinic outreach activities.
• Support operational pharmacy activities during onsite days, including cross‑training into pharmacy operations.
• Participate in process improvement initiatives and special projects that help enhance the patient and team experience.
• This position is especially well-suited for pharmacy technicians with experience in retail, hospital, specialty pharmacy, insurance processing, prescription entry, patient outreach, or workflow management. Specialty pharmacy experience is valuable, but technicians with strong pharmacy fundamentals, customer service skills, and comfort working independently can behighly successful in this role.

• Hybrid schedule of 5 days on‑site every 4 weeks after a13-weekon-site training/monitoring period.
• Dayshiftrotating 7:30-16:00 to latest 8:45-5:15;each week will have a different shift time for the week within that range.
• Saturday rotation once every
  15 weekswith aCOMP day.
• Holiday 1-2 per year (closed on Thanksgiving and Christmas)

UVA Health offers the scale, resources, and clinical depth of a leading academic health system while giving pharmacy technicians the opportunity to build specializedexpertisein a growing area of patient care. UVA Health is an integrated health system with a world‑class academic medical center, a Level I trauma center, a Level IV NICU, the first NCI-designated Comprehensive Cancer Center in Virginia, UVA Health Children’s,community hospitals, a specialty rehabilitation hospital, and a broad network of primary and specialty care clinics across Virginia.

For pharmacy professionals, this is a chance to work in a department that supports care across acute care, infusion, ambulatory clinic, retail,…