Emergency Medical Transport Dispatcher - MEDCOM - Wage

When seconds matter and coordination saves lives, MEDCOM is the nerve center that keeps care moving. As an Emergency Medical Transport Dispatcher at UVA Health, your clinical background and operational judgment directly support safe, timely patient movement across one of Virginia's most advanced academic health systems.

This is a role for experienced EMTs and Paramedics who want to extend their impact beyond the field, applying clinical insight, calm decision making, and system level thinking in a high reliability command environment.

The Role

MEDCOM serves as the centralized hub for emergency and nonemergency medical transport coordination across UVA Health. As a dispatcher, you translate clinical urgency into precise action, ensuring the right resources move at the right time for the right patient.

Your work blends clinical awareness with operational control and includes:

- Coordinating medical transport requests across inpatient, emergency, and specialty services for multiple hospitals.

- Applying EMT or Paramedic clinical knowledge to prioritize transport needs and assess acuity

- Communicating clearly and professionally with EMS crews, hospital teams, and external partners

- Managing multiple requests simultaneously while maintaining accuracy and situational awareness

- Documenting transport activity and decisions in real time using established systems and protocols

- Supporting patient safety through effective handoffs, escalation, and problem resolution

What an average day looks like

You will work in a fast paced communications center where conditions shift quickly. Calls vary from routine transfers to time sensitive; high acuity movements requiring decisive coordination. The pace is steady, the expectations are high, and the impact of your decisions is immediate and measurable across the care continuum.

This role rewards professionals who remain composed under pressure, think several steps ahead, and understand how operational excellence supports clinical outcomes.

Why UVA Health

UVA Health is a nationally recognized academic medical center where complex care demands seamless coordination behind the scenes. MEDCOM plays a strategically vital role in ensuring patients receive the right level of care at the right location, without delay.

Why do experienced EMS professionals choose UVA Health for this work:

- Practice within a large, integrated health system that includes a Level I Trauma Center and highly specialized inpatient services

- Be part of a mission driven organization committed to patient safety, reliability, and clinical excellence

- Work in a role where EMS expertise is respected and essential, not secondary

- Gain exposure to systemwide operations that broaden career pathways beyond traditional field roles

- Collaborate with multidisciplinary teams who rely on MEDCOM as a trusted operational partner

Additional highlights include:

- Relocation assistance may be available for qualified candidates

- Competitive compensation and comprehensive benefits

- A stable, professional environment designed for long-term career sustainability

- The opportunity to influence care delivery at a systems level while remaining clinically connected

This position is critical to UVA Health's ability to move patients safely and efficiently across a complex care network.

This role performs operational work that supports emergency communications and response activities. Responsibilities include handling incoming information, documenting details accurately, and following established procedures to support response coordination.

Work is performed under general supervision and involves routine tasks that follow defined workflows. The role may require interpreting standard procedures and making minor adjustments when…