Discharge Transportation Coordinator - MEDCOM

Patientcaredoesn'tend when treatment is complete. As a
Discharge Transportation Coordinator
at UVA Health, you serve as the critical link between care teams, transportation providers, patients, and families, ensuring safe,timely transitions from the hospital to the next stage of care.

This is an ideal opportunity for professionals who thrive in fast-paced environments, excel at coordination and communication, and enjoy solving complex logistical challenges that directlyimpactthepatientexperience. Every transportation arrangement you coordinate helps remove barriers to care, reduce delays, and support better outcomes across the health system.

As a Discharge Transportation Coordinator, you manage and coordinate patient transportation services across UVA Health using a variety of resources, including ambulances, wheelchair vans, taxis, public transportation, and other community-based options.

Working from UVA Health Town Center One, you serve asa central pointof contact for transportation planning, balancing patient needs, insurance requirements, transportation availability, and operational priorities to ensure efficient patient movement.

Your work includes:

• Coordinating
  patient discharge transportation
  using ambulances, wheelchair vans, taxis, buses, and other transportation resources
• Communicating with
  patients, families, clinical teams, case managers, and transportation vendors
  to arrange appropriate transport solutions
• Navigating insurance coverage requirements and transportation eligibility guidelines to support efficient discharge planning
• Prioritizing transportation requests while managing multiple cases simultaneously in a dynamic healthcare environment
• Investigating transportation concerns, resolving service issues, and supporting positive patient experiences
• Tracking transportation activity, processing invoices, andmaintainingaccuraterecordsin accordance with departmental procedures
• Supporting process improvement initiatives and assisting with training and onboarding of new team members

No two days are exactly alike. One moment you may be arranging a time-sensitive ambulance transfer for a patient with specialized medical needs; the next,you'recoordinating a discharge ride home while working through insurance coverage questions or transportation availability challenges.

You'll collaborate closely with nurses, care coordinators, social workers, transportation providers, and community partners to keep patients moving safely and efficiently. Success in this role requires strong organizational skills, attention to detail, sound judgment, and the ability to remain calm while managing competing priorities.

This position is ideal for professionals who enjoy problem-solving, building relationships, and finding solutions that help patients transition smoothly through the healthcare continuum.

UVA Health is a nationally recognized academic health system where operational excellence and patient-centered care work hand in hand. Transportation coordination plays a vital role in ensuring patients receivetimelyaccess to care while supporting efficient hospital operations and positive patient outcomes.

Why professionals choose UVA Health for this work:

• Join a
  high-performing academic health system
  committed to innovation, quality, and patient-centered care
• Play a direct role in
  improving thepatientexperience
  by helping patients navigate critical transitions of care
• Work in a position where
  coordination, communication, and problem-solving skills are highly valued
• Collaborate with multidisciplinary teams across the healthcare continuum
• Gain exposure to healthcare operations, care coordination, discharge planning, and system-wide patient flow processes
• Build a career within an…