Hotel Room Attendant Holiday Inn Express Charlottesville

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Full Time Holiday Inn Express - Charlottesville, Charlottesville, VA, US

6 days ago Requisition

About Company:

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

As a Hotel Room Attendant at Holiday Inn Express Charlottesville, you will play a vital role in ensuring guests experience a clean, comfortable, and welcoming environment throughout their stay. Your primary focus will be to maintain the highest standards of cleanliness and orderliness in guest rooms and public areas, contributing directly to guest satisfaction and the hotel's reputation. This position requires attention to detail, efficiency, and a commitment to hospitality excellence, as you will be responsible for preparing rooms to meet brand standards and guest expectations.

You will collaborate closely with the housekeeping team and management to address any maintenance or supply needs promptly. Ultimately, your work will help create a positive and memorable experience for every guest, encouraging repeat visits and positive reviews.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in housekeeping or a similar role preferred but not required.
• Ability to perform physical tasks including lifting, bending, and standing for extended periods.
• Basic understanding of cleaning chemicals and supplies.
• Strong attention to detail and ability to follow instructions.

Preferred Qualifications:

• Experience working in a hotel or hospitality environment.
• Knowledge of hotel brand standards and guest service protocols.
• Ability to communicate effectively in English.
• Certification in hospitality or housekeeping management.
• Familiarity with safety and sanitation regulations.

Responsibilities:

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and replenishing supplies according to hotel standards.
• Inspect rooms for maintenance issues and report any damages or safety hazards to the appropriate department.
• Ensure all public areas, such as hallways and lounges, are tidy and presentable throughout the day.
• Follow established cleaning procedures and safety protocols to maintain a safe working environment.
• Respond promptly and courteously to guest requests and inquiries related to housekeeping services.

Skills:

The required skills such as attention to detail and physical stamina are essential for efficiently cleaning and preparing guest rooms to meet high standards. Communication skills enable you to interact effectively with guests and team members, ensuring requests are understood and addressed promptly. Knowledge of cleaning products and safety procedures helps maintain a safe environment for both guests and staff. Preferred skills like experience in hospitality and understanding brand standards allow you to deliver service that aligns with the hotel's reputation and guest expectations.

Together, these skills ensure that daily tasks are completed thoroughly, contributing to a positive guest experience and smooth hotel operations.