Director of Front Office Operations

Salary : $80k to $100k (Depending on experience)

The front office is more than where guests check in. It is where their experience begins.

We are searching for an experienced Director of Front Office who understands that luxury hospitality lives in the details—the welcome by name, the anticipation of a guest’s needs, the recovery that turns a challenge into loyalty, and the leadership that inspires a team to deliver exceptional service every day.

This is an opportunity for a hospitality leader who wants to make a visible impact on the guest experience while developing a strong front office team in a full‑service luxury resort environment.

• Front Office and guest arrival/departure operations
• Luxury service and Forbes-aligned service standards
• Guest experience and service recovery
• Coaching, development, and performance of front office leaders and team members
• Cross-department collaboration with Housekeeping, Reservations, Bell/Door, Security, and resort operations
• Operational consistency, staffing, scheduling, and service improvement

You are a hospitality leader who is comfortable being visible with guests and employees. You understand upscale or luxury hotel operations, know how to build strong teams, and believe exceptional hospitality starts with leadership.