Technology Support Specialist - Department of Technology

Full-Time, 12 months/year

In Albemarle County Public Schools, we work together as a team to end the predictive value of race, class, gender, and special capacities for our children’s success through high-quality teaching and learning for all. We seek to build relationships with families and communities to ensure that every student succeeds. We will know every student!

Department of Technology

ACPS employees enjoy competitive pay and benefits, including health & dental coverage, retirement, flexible spending accounts, paid time off, wellness program, discounts on gym memberships, and more! Be sure to check out our website to learn more about our Division and our Schools.

The Albemarle County Public Schools Department of Technology is actively recruiting a Technology Support Specialist to join our team. The successful candidate will provide support for personal computers, iPads, peripherals, and other related technology equipment, as well as software support and network connectivity to promote the effective use of technology by students, administration, and instructional staff. This individual facilitates the effective operation of all types of technology in the building and will be dedicated to working with multiple school sites in a technology-rich environment.

Essential Functions and Responsibilities of Technology Support Specialist include, but are not limited to, the following:

• Consults with teachers, administrators, and students about technical resources and assistance to meet their needs;
• Works collaboratively as an active and contributing team member on a variety of school, department, and division-level teams, assisting with testing, configuration, and roll-out of applications, updates, network hardware, etc.;
• Guarantees the availability of computer systems for high‑stakes testing;
• Provides assistance with scheduled equipment relocation and new equipment;
• Communicates with clients regarding system changes and issues, problem resolution, and upcoming projects;
• Prioritizes and resolves incident tickets for specific sites and ensures all customers are supported in a timely and effective manner;
• Possesses the ability to work in a fast‑paced environment and balance multiple tasks at once;
• Serves as project manager or provides direct support as an active partner for technology‑related projects within specific sites or at the division‑level, including working with Student‑led Technology Teams;
• May develop and lead cross‑training for other technical staff on specific technical projects or products;
• Ensures our department consistently produces quality work by ensuring appropriate quality checks occur across the organization and taking appropriate action within the department to provide solutions and remedies as needed;
• Maintains professional relationships and open communications with instructional, administrative, and classified staff to ensure smooth operations of technology during periods of standard and non‑standard building usage and maintenance operations;
• May serve as the division‑level contact for one or more technical projects or products;
• Responsible for inventory/asset management projects and processes within 1 to 5 assigned sites, maintaining accurate information;
• Participates as a collaborative member of the Technology Support Team;
• Understands and adheres to Board policies and procedures;
• Serves as the technical advisor and technical leader in student‑run help desks and programs at the school level;
• Performs other various duties as assigned.

Considerable functional knowledge. Excellent interpersonal and technical skills. Ability to manage a complex work load across multiple sites; diagnose and resolve complex issues with a variety of technology hardware and software platforms; engage in creative and productive problem solving in a variety of settings including classrooms, libraries, service areas, etc. Must also possess the ability to exhibit empathy, pay attention to detail, commit to tasks, manage customer expectations while simultaneously delivering the best possible service, consult with school and department leadership to prioritize projects and…