Associate, Client Support

About the Role

Grade Level (for internal use): 07

The Role: S&P Global Market Intelligence is seeking an Analyst for our Technology, Media & Telecommunications (TMT) product support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, meet research needs and occasionally produce client-facing webinars.

As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.

The Impact: The TMT Product Operations team is the main touchpoint for most of our TMT sector focused clients. As an Analyst, you serve as the “face” of the company. Going above and beyond in our service offering is where this team adds value.

If selected for the TMT Analyst role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.

The Career Opportunity: If you’re a self-starter who’s ready for the challenge of becoming a subject matter expert on the S&P Global TMT product offerings, this could be the right opportunity for you. Over time, the Analyst will learn various datasets within CIQ Pro and 451 Research platforms while taking on additional responsibilities within the team, including working with our internal research and editorial teams, producing client training webinars on various TMT sector topics and working with our internal modelling team to add value to our excel templates.

The role as a Client Support Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.

The Team / The Business: To ensure that our clients have partners to support them in their success, S&P Global’s Product Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.

• Strong problem solving/critical thinking skills
• Passion for client support
• Attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Ability to quickly learn new datasets, products and workflows

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

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Integrity, Discovery, Partnership

• Health & Wellness:
  Health care coverage designed for the mind and body.
• Flexible Downtime:
  Generous time off helps keep you energized for your time on.
• Continuous Learning:
  Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in…