Senior Director, Delivery; Telecom

Overview

Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our Senior Director, Delivery (Telecom), is an integral part of our team at TELUS Digital and our Telecom client. To help retain our deep culture of collaboration and partnership with this client, we have the following locations & travel expectations available for candidates:

• Hybrid + 10% Travel:
  Denver, CO;
  St. Louis, MO
• Hybrid + 25% Travel consistently to Denver and/or St. Louis:
  Atlanta, GA;
  Charlotte, NC
• Hybrid + 50% Travel consistently to Denver and/or St. Louis:
  Boston, MA;
  Charlottesville, VA;
  Columbus, OH;
  Durham, NC
• Remote + 50% Travel consistently to Denver and/or St. Louis:
  Remote in the US

This is a rare opportunity to own and shape one of our most strategic telecom client relationships at a pivotal moment of transformation. As Senior Director, Delivery for our Telecom account, you will lead a $55M+ multi-tower delivery portfolio spanning Quality Engineering, Systems Engineering, Salesforce, OSS/BSS, and large-scale application modernization. With a seismic merger on the horizon, this role sits at the center of increased complexity, scale, and executive visibility—creating a significant opportunity to influence technology direction, delivery maturity, and long-term growth.

Our Telecom practice is deeply embedded, highly customized, and increasingly digital. Roughly 70% of the portfolio is digital work, including cloud migration, legacy modernization, enterprise applications (Netcracker, Salesforce, Service Now, SAP), and advanced QE/test engineering. You will steward end-to-end delivery across multiple concurrent work streams—balancing modernization, systems integration, AI-enabled front and back-end services, and operational transformation—while navigating a long-tenured client environment with confidence, diplomacy, and credibility.

This role is built for an executive delivery leader who thrives at the intersection of consulting rigor and telecom domain depth. You will be a trusted partner to C-suite stakeholders, translating delivery excellence into expanded scope across billing, service operations, and platform modernization. Success means running a tight operational ship—forecasting, margin management, risk and escalation governance—while also spotting whitespace, shaping roadmaps with client executives, and converting outcomes into pipeline and bookings.

If you bring calm authority, strong business acumen, and the ability to elevate conversations from execution to strategy, this role offers the chance to leave a lasting imprint on a flagship telecom account and our broader Telecom portfolio.

• Strategic Delivery Leadership
  • Own end-to-end delivery across multiple work streams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
  • Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
  • Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
  • Partner with global delivery centers to optimize staffing, velocity, and cost structures.
• Client Engagement & Growth
  • Build…