Assistant Director of Endpoint Management

Assistant Director of Endpoint Management

University of Virginia Information Technology Services (ITS) supports the UVA community by providing secure, scalable, and modern endpoint management solutions across academic, research, healthcare, and administrative missions. The Endpoint Management team delivers enterprise endpoint services that strengthen cybersecurity, improve operational efficiency, and enhance the end‑user experience.

The Assistant Director of Endpoint Management leads the strategy and adoption of enterprise endpoint management across the university. This role owns the service end‑to‑end: strategy, delivery, adoption, and outcomes, ensuring devices across Grounds are securely managed on centrally supported platforms. The role leads two key functions:

• The Enterprise Endpoint Platform Team, responsible for the design, engineering, and innovation of Microsoft and Apple endpoint management platforms.
• A team of Systems Administrators, responsible for delivering and operating endpoint management services in partnership with distributed IT organizations.

Central focus is institution‑wide outreach and stakeholder engagement—partnering with schools, units, and IT leaders to drive adoption of managed endpoint services as a critical component of the university’s device security strategy. The role also leads the Endpoint Management Advisory Committee and associated governance processes to ensure transparency, shared decision‑making, and alignment between central IT and distributed stakeholders.

• Define and own the vision, strategy, and roadmap for endpoint management services across the university.
• Maintain end‑to‑end accountability for service performance, adoption, and institutional value delivery.
• Establish endpoint management as a foundational component of the university’s cybersecurity posture.
• Set service direction, standards, and priorities aligned with institutional goals and stakeholder needs.
• Serve as the institutional authority within central IT for endpoint management standards, practices, and capabilities.

• Lead proactive outreach to academic, research, and administrative units to build partnerships and drive service adoption.
• Engage regularly with IT leaders and stakeholders across Grounds to understand needs and remove barriers to adoption.
• Translate institutional and departmental needs into service enhancements and platform capabilities.
• Lead change management strategies to increase adoption of managed endpoint services in decentralized environments.
• Lead the Endpoint Management Advisory Committee and governance processes.
• Drive institution‑wide alignment toward managed endpoint platforms to reduce unmanaged device risk and improve security posture.

• Ensure reliable and scalable endpoint service delivery, including device provisioning, enrollment, configuration management, software deployment, patching, compliance, and lifecycle management.
• Partner with platform engineering teams to ensure services are modern, secure, and aligned with industry best practices.
• Establish and monitor KPIs, SLAs/SLOs, and user experience metrics to drive service quality and continuous improvement.
• Ensure endpoint services are well‑documented, accessible, and effectively supported for end users and IT professionals.

• Provide leadership and direction to the Enterprise Endpoint Platform Team and Endpoint Systems Administration Team.
• Establish accountability, priorities, and alignment between engineering and operational service delivery functions.
• Foster a culture of collaboration, innovation, continuous improvement, and customer‑focused service delivery.
• Promote automation, standardization, and effective tooling to improve operational scalability.

• Ensure endpoint management services align with institutional cybersecurity policies, regulatory requirements, and risk management practices.
• Partner with security teams to implement and enforce endpoint security controls and standards.
• Drive initiatives that improve device visibility, compliance,…