Assistant Director of Endpoint Management

Posting Title

Assistant Director of Endpoint Management

Department Overview

UVA Information Technology Services (ITS) does more than support the UVA community - we empower and move it forward. With every partnership and every solution, we are shaping a culture and ecosystem where learning and discovery thrive.

The Endpoint Management team within ITS is responsible for delivering secure, scalable, and modern endpoint management solutions that support the University's academic, research, healthcare, and administrative missions. This team partners across schools, units, and distributed IT organizations to provide enterprise endpoint services that strengthen cybersecurity, improve operational efficiency, and enhance the end-user experience.

Position Summary

The Assistant Director of Endpoint Management is a leadership role responsible for defining, advancing, and driving adoption of endpoint management services across the University. This position serves as the service owner for enterprise endpoint management, with end-to-end accountability for strategy, delivery, adoption, and outcomes to ensure devices across Grounds are securely managed within centrally supported platforms.

This role leads two key functions:

• The Enterprise Endpoint Platform Team, responsible for the design, engineering, and innovation of Microsoft and Apple endpoint management platforms
• A team of Systems Administrators, responsible for delivering and operating endpoint management services in partnership with distributed IT organizations

A central focus of this role is institution-wide outreach and stakeholder engagement-partnering with schools, units, and IT leaders to drive adoption of managed endpoint services as a critical component of the University's device security strategy. This role also leads the Endpoint Management Advisory Committee and associated governance processes to ensure transparency, shared decision-making, and alignment between central IT and distributed stakeholders.

Responsibilities

Service Ownership & Strategy

• Define and own the vision, strategy, and roadmap for endpoint management services across the University
• Maintain end-to-end accountability for service performance, adoption, and institutional value delivery
• Establish endpoint management as a foundational component of the University's cybersecurity posture
• Set service direction, standards, and priorities aligned with institutional goals and stakeholder needs
• Serve as the institutional authority within central IT for endpoint management standards, practices, and capabilities

Stakeholder Engagement & Adoption

• Lead proactive outreach to academic, research, and administrative units to build partnerships and drive service adoption
• Engage regularly with IT leaders and stakeholders across Grounds to understand needs and remove barriers to adoption
• Translate institutional and departmental needs into service enhancements and platform capabilities
• Lead change management strategies to increase adoption of managed endpoint services in decentralized environments
• Lead the Endpoint Management Advisory Committee and governance processes
• Drive institution-wide alignment toward managed endpoint platforms to reduce unmanaged device risk and improve security posture

Platform & Service Delivery Oversight

• Ensure reliable and scalable endpoint service delivery, including device provisioning, enrollment, configuration management, software deployment, patching, compliance, and lifecycle management
• Partner with platform engineering teams to ensure services are modern, secure, and aligned with industry best practices
• Establish and monitor KPIs, SLAs/SLOs, and user experience metrics to drive service quality and continuous improvement
• Ensure endpoint services are well-documented, accessible, and effectively supported for end users and IT professionals

Organizational Leadership

• Provide leadership and direction to the Enterprise Endpoint Platform Team and Endpoint Systems Administration Team
• Establish accountability, priorities, and alignment between engineering and operational service delivery functions
• Foster a culture of collaboration, innovation, continuous improvement, and customer-focused service…