Desktop Support Technician

Overview

Networking, Technologies & Support (NTS) is seeking a Desktop/PC Tech. with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end-users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/ software.
• Maintain hardware and software inventory.
• Clone computer using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

• CompTIA A+ (preferred)
• 1 – 3 years’ experience supporting Windows 7/Windows 10/Office 365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on desktops, laptops, servers.
• Experience troubleshooting basic network, software, printing problems.
• Customer service experience required.

• Job Type: Full-time
• Pay: $17.00 – $19.00 per hour
• Schedule:
  
  Monday–Friday 7am–4pm or 8am–5pm

• Benefits:
  Start on Day 91 of employment

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.