Technology Support Specialist - Department of Technology

Technology Support Specialist - Department of Technology

Starting Date:
Jul 13, 2026

Salary: $29.20 to $35 Hourly

• Consults with teachers, administrators, and students about technical resources and assistance to meet their needs
• Works collaboratively as an active and contributing team member on a variety of school, department, and division-level teams, assisting with testing, configuration, and roll-out of applications, updates, network hardware, etc.
• Guarantees the availability of computer systems for high-stakes testing
• Provides assistance with scheduled equipment relocation and new equipment
• Communicates with clients regarding system changes and issues, problem resolution, and upcoming projects
• Prioritizes and resolves incident tickets for specific sites and ensures all customers are supported in a timely and effective manner
• Possesses the ability to work in a fast-paced environment and balance multiple tasks at once
• Serves as project manager or provides direct support as an active partner for technology-related projects within specific sites or at the division-level, including working with Student-led Technology Teams
• May develop and lead cross‑training for other technical staff on specific technical projects or products
• Ensures our department consistently produces quality work by ensuring appropriate quality checks occur across the organization and taking appropriate action within the department to provide solutions and remedies as needed
• Maintains professional relationships and open communication with instructional, administrative, and classified staff to ensure smooth operations of technology during periods of standard and non‑standard building usage and maintenance operations
• May serve as the division‑level contact for one or more technical projects or products
• Responsible for inventory/asset management projects and processes within 1 to 5 assigned sites, maintaining accurate information
• Participates as a collaborative member of the Technology Support Team
• Understands and adheres to Board policies and procedures
• Serves as the technical advisor and technical leader in student‑run help desks and programs at the school level
• Performs other various duties as assigned

Considerable functional knowledge, excellent interpersonal and technical skills, ability to manage a complex workload across multiple sites, diagnose and resolve complex issues with a variety of technology hardware and software platforms, engage in creative and productive problem‑solving, exhibit empathy, pay attention to detail, commit to tasks, manage customer expectations while simultaneously delivering the best possible service, consult with school and department leadership to prioritize projects and tasks, communicate proactively, collaborate with teachers and other staff, support users at a variety of technical levels, and ensure incidents and issues are properly documented.

• A bachelor's degree in Computer Information Systems or a combination of education, technical certifications, and related work experience
• Strong communication and organizational skills
• Strong working knowledge of Active Directory, Windows 10 client environment, MAC, and Apple iOS
• Demonstrated ability to learn new technical skills quickly and solve/address complex technical problems effectively
• Appropriate A+ and hardware and/or software vendor certifications preferred; must hold or be eligible to obtain various brand‑relevant certifications
• Successful candidates demonstrate exceptional customer service across a variety of user groups, including students, teachers, classified staff, and school administrators
• Possession of a valid driver’s license issued by the Commonwealth of Virginia

• Work performed by sitting, walking, and standing; may occasionally require bending, lifting, and carrying items for extended periods
• Position requires climbing ladders up to 16 ft and working in tight and confined spaces; conditions may be dusty, dirty, and noisy
• Handles small fragile computer components and large components weighing up to 50 lb
• Continuous ability to communicate by telephone is necessary
• Regular use of computers, printers, and other peripherals required
• Frequent operation of vehicles for traveling to locations throughout the School Division required
• Regular contact with internal departments and all levels of staff within the School Division; requires tact and diplomacy
• Occasional urgent tasks to meet organizational deadlines
• Must be able to work in small closed areas without heat or air conditioning; must be able to work with electrical and electronics equipment