IT Enterprise Collaboration Coordinator

IT Enterprise Collaboration Coordinator

The City's IT Enterprise Collaboration Coordinator performs advanced professional and technical work supporting the adoption and oversees the effective use of and training on artificial intelligence (AI), digital solutions, and enterprise technologies (such as SAP, Microsoft 365, and others) across the organization. Work involves serving as a liaison with departments, providing consultation on technology initiatives, and supporting organizational change and innovation efforts.

Work is performed under the direction of and reports to the Director of Information Technology. The preferred hiring range for this position is $80,556.13 - $94,314.54 annually, with starting pay based on applicable education, experience, and internal equity. This full-time, exempt position offers a comprehensive benefits package, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities.

This position is also eligible for the following leave and retirement benefits:

• Vacation Leave: 3.09 hours accrued bi-weekly (increases with YOS).
• Sick Leave: 4.62 hours accrued bi-weekly, approx. 120 hours per year with no limit on accumulation.
• 13 Paid Observed City Holidays
• 1 Floating Holiday which must be taken during the fiscal year (July 1 - June 30)
• Choice of retirement plan:
• Defined Benefit Pension Plan:
  Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.
• Defined Contribution 401a Plan:
  Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
• Voluntary 457 Deferred Compensation Plan
• Eligibility to purchase prior service credit under the Defined Benefit Plan

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the "Benefits" tab within this posting or visit the City's Employee Benefits webpage.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Supports organization-wide adoption and oversees the effective use of, and training on, artificial intelligence (AI), digital technologies, enterprise software platforms (such as SAP, Microsoft 365 and others), and automation tools.
• Identifies and prioritizes high value AI and digital technology use cases across business units.
• Leads cross functional AI pilots, proofs of concept, and scaled deployments.
• Tracks outcomes and performance of AI and enterprise technology initiatives.
• Supports responsible and ethical use of AI in accordance with City policies, transparency, standards, risk considerations, and public sector best practices.
• Collaborates with City departments to understand operational needs, assess workflows, and recommend appropriate AI enabled and enterprise technology solutions.
• Serves as a liaison between IT and departments to support implementation, adoption, and ongoing utilization of enterprise technologies.
• Empowers departments to work effectively and collaboratively by leveraging enterprise IT tools and IT team, driving efficiency, innovation, and enhanced communication across the City.
• Assists departments in integrating AI and digital solutions into day-to-day processes and municipal service delivery.
• Develops, coordinates, conducts, and leads workshops, presentations, training programs, and related activities to increase awareness, understanding, and effective use of AI, Microsoft 365, and enterprise platforms (such as SAP).
• Provides instruction, technical assistance, individualized support, coaching, and hands-on training to departments and users regarding technology capabilities, best practices, and effective use of enterprise applications and AI tools.
• Develops and maintains user guidance materials, educational resources, and best practices related to effective use of AI and enterprise technology solutions (such as SAP and others) for a public-sector environment.
• Supports change management activities related to new system rollouts, automation tools, and digital initiatives.
• Researches and evaluates emerging technologies, AI platforms, automation tools, vendor solutions, and industry trends…