IT Support - UVA School of Law; Student Wage

The University of Virginia School of Law is seeking a highly motivated part‑time Service Desk Technician to work primarily in the evenings with the Law IT service desk. The ideal candidate will have excellent customer service skills and a passion for helping others. This role involves supporting technology in classrooms, seminar rooms, and event spaces within the Law School, as well as assisting faculty, staff, students, and guests with computer and software related issues.

Clear documentation of issues and resolutions is required in a help desk ticketing system.

Shifts will be offered to help extend the Law IT service desk support hours from 4pm to 8pm, Monday‑Friday. Candidates must commit to a minimum of 12 hours per week and may work up to 20 hours per week, as limited by the UVA Student Wage Employment policy when classes are in session.

The employment period will span the 2026 Fall Semester and is eligible for renewal for the 2027 Spring Semester.

This position is restricted to enrolled UVA undergraduate students. Student workers may be exposed to class materials that could give an unfair advantage, which is why this role is limited to undergraduate non‑law‑school students.

Pay rate: $21.00 per hour.

• Current UVA undergraduate student
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to learn on the job
• Good problem‑solving skills

• Accurately complete nightly checklists for classrooms, seminar rooms, and event spaces
• Troubleshoot issues with laptops, desktops, mobile devices, and software
• Operate independently and without supervision at various times
• Record system status or message reports from equipment for the Law IT team
• Provide basic technical support during events

• Customer service or support experience
• Experience providing end‑user consulting
• Proficiency with Microsoft Office, mobile devices, and Windows or Mac operating systems
• IT troubleshooting, setup, and configuration experience is a plus
• Strong customer service skills with a willingness to learn on the job

• Education:
  
  Current undergraduate UVA student
• Experience:
  
  None
• Licensure:
  None

Shift activities typically involve sitting at a desk resolving support tickets and traveling from room to room to perform equipment checks.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non‑discrimination and equal opportunity employment.