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Help Desk Operations Lead: Incident & Knowledge Management
Job in
Charlottesville, Albemarle County, Virginia, 22904, USA
Listed on 2026-09-03
Listing for:
Commonwealth of VA Careers
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Project Manager, HelpDesk/Support, IT Consultant
Job Description & How to Apply Below
UVA Information Technology Services (ITS) seeks a Help Services Coordinator to lead and optimize the University of Virginia’s Help Desk operations. You will oversee incident handling, knowledge management, and service quality, partnering with vendors and UVA teams to drive improvements and customer satisfaction.
This role emphasizes cross-functional collaboration, onboarding for departments, and strategic initiatives in service transitions and tool implementations within a university environment.
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