Senior Manager, Client Strategy - Pursuit Studio

Senior Manager, Client Strategy

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

This role will be in a Work From Near (Hybrid) capacity based in one of the following US or Canadian offices:
Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, or Toronto, ON, Vancouver, BC.

As a Senior Manager, Client Strategy, you'll own high-stakes commercial investments from white-glove pre-sales pitches through portfolio expansion. To do this, you will translate digital trends, contact center pressures, user insights, and AI-driven opportunities into strategies that both Fortune 500 and mid-market clients can act upon. You'll operate autonomously, bringing clarity and conviction to ambiguous problems most often centered on how enterprises modernize and transform their end-to-end customer experience and contact center operations.

This role sits within our Commercial organization, working cross-functionally with Business Development, Solutions Architecture, Commercial Operations, Strategy, Design, Engineering, and AI & Data Solutions to shape and win transformative deals.

Responsibilities

• Own the commercial narrative:
  Partner with Sales and Industry Leaders to build the end-to-end, strategically differentiated narrative for major client proposals and commercial investments from lean research and initial ideation through on-site C-level presentation.
• Shape the pipeline early:
  Catalyze portfolio expansion and new logo opportunities as early as possible in the sales cycle. Build audience-tailored messaging that lands with digital transformation leaders, contact center operations leaders, and executive sponsors across industries.
• Facilitate strategic workshops:
  Design and run thoughtfully curated sessions that bring clarity to stakeholders and synthesize post-workshop outputs into clear, actionable recommendations and digital directions rooted in the client's business.
• Map business and user pain to best-in-class solutions:
  Conduct lean pre-sales user and market research, mapping high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings across industries.

Qualifications

• 7+ years of experience in digital product strategy, management consulting, or a high-growth technology company, with a track record of leading client-facing commercial engagements
• Proven CX expertise within the contact center. You know what good looks like for agents, customers, and operations leaders
• Proven ability to scope, refine, and pitch commercial opportunities, working cross-functionally from pre-sale discovery through post-sale expansion
• Expert communicator and storyteller: you command the room with C-level audiences and craft compelling narratives in Google Slides or equivalent
• Deep command of digital strategy, including user-centered research…