Financial Center Manager

Salary Range Starting at $65,000 with annual bonus up to 5% of base salary

The Financial Opportunity Center Manager will manage the FOC in partnership with Piedmont Housing Alliance’s current Director of Program Management & Strategic Initiatives. At the outset, the Financial Opportunity Center Manager will take the lead on the practical tasks associated with establishing the Charlottesville FOC and refine its current operational model. Once the FOC is fully operational, the Financial Opportunity Center Manager will manage the day-to-day operations of the Financial Opportunity Center.

The FOC builds on the nationally-recognized Local Initiatives Support Corporation (LISC) FOC model of a “one-stop shop” that integrates financial counseling, income support benefits counseling, and employment navigation services. The Charlottesville FOC will use a collaborative model, bringing together six core partner organizations with Piedmont Housing Alliance acting as the backbone lead organization. Each of the core partners will have staff permanently onsite, acting as a single FOC team.

Core Partners include:
Network2

Work@PVCC, Charlottesville Redevelopment and Housing Authority, International Rescue Committee, Monticello Area Community Action Agency and United Way of Greater Charlottesville.

• Leads and innovates, with motivational and entrepreneurial style, to advance FOC strategic goals and mission impact.
• Collaborates on developing strategy for integrating the FOC within the constellation of on-going efforts across the region pursuing similar objectives.
• Coordinates with each Partner organization to ensure fidelity to the FOC model, including providing specific constructive feedback to FOC Coaches from all Partner organizations.
• Manages the day-to-day operations of the Financial Opportunity Center, engendering a cooperative, supportive work and service environment among all staff representatives from Partner organizations.
• Serves as liaison with community partners, funders, and other senior staff to successfully implement and grow the program.
• Co-creates program success measures, implementing tracking and monitoring systems to ensure success.
• Develops monthly, quarterly, and annual reports to Executive Director, LISC, Partner organizations and various funders.
• Develops and coordinates community outreach and special projects (presentations, fairs, etc.).
• Builds relationships with key stakeholders and other professionals to further grow a one-stop-shop model in coordination with Partner organizations.
• Ensures compliance with all certifications, contracts, and agreements requirements.
• Oversee a team of 10+ staff members and provide support as needed.
• Create an inspiring team environment with an open communication culture.
• Monitor team performance and report on metrics as per internal processes.
• Participates in staff and Board meetings as requested.
• Performs other duties as assigned.

• Minimum of four (4) years of industry experience, with a demonstrated ability to lead, in a related field, such as financial counseling, benefits navigation and/or employment navigation.
• Any similar combination of education and experience, including team management experience.
• Housing Counseling certification (within 9 months of hire).
• Strong computer skills, with knowledge of the primary Microsoft Office programs, including Excel.
• Must own or consistently have a vehicle available for use, with the flexibility to travel locally and out of area (but within the state).
• Ability to successfully pass a background check and other pre-employment screening.

• Able to lift & carry items up to 15 lbs.
• Able to sit at a desk comfortably while working on a computer, for extended periods of time.
• Able to hear and speak to customers in person and/or by phone.
• Able to see and read on computer screen and paper.
• Able to use hands and fingers to operate office equipment such as a computer, copier, phone, postage meter, etc.
• Ability to stand for extended periods of time; approximately 3 hours at a time, with breaks.

• Proven work experience as a team leader or supervisor.
• Exceptional interpersonal skills and human relation skills that positively benefit interactions with co-workers, internal and external clientele.
• Good comprehension skills, with the ability to listen to and understand information and ideas presented through verbal communication.
• Effective oral and written communication skills with individuals at all levels.
• Must be detailed oriented, able plan, prioritize, organize, multi-task and meet deadlines in a fast-paced environment.
• Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
• Ability to work autonomously and understand when a superior needs to be involved in decisions.

In-Person

For more information about the role or PHA, please reach out to HR at hr