Operations & Technology Sr Manager

About the Role

The Operations & Technology Senior Manager leads the Company’s outside counsel management program, with primary accountability for outside spend governance, e‑billing operations, and budget oversight. The role is central to driving cost discipline, vendor performance, AI adoption, and operational excellence and reports to the Global Head of Operations and Transformation.

• Own the end‑to‑end outside counsel lifecycle: panel management, engagement intake, onboarding, performance evaluation, and off‑boarding.
• Maintain and enforce the Company’s Outside Counsel guidelines, manage billing, and drive cost rigor across external legal spend.
• Lead rate negotiations with outside counsel firms; drive convergence and panel optimization initiatives to consolidate work with preferred providers.
• Lead efforts that push automation, AI, and data‑driven insights into how we deliver our work throughout the organization.
• Assist in developing and executing the technology strategy and product roadmap across the LGASRC functions.
• Evaluate, select, and implement new technologies and AI‑powered tools to improve operational efficiency and scale service delivery.
• Manage external vendors and consultants to ensure effective partnerships and strong ROI.
• Manage the e‑billing platform (configuration, workflows, timekeeper rate approvals, LEDES compliance, and reporting).
• Partner with cross‑functional stakeholders to build annual outside counsel budget and forecasts on a regular cadence.
• Produce monthly and quarterly spend reports and executive dashboards for senior stakeholders.
• Identify and implement process improvements, automation, and data quality initiatives across the outside counsel program.
• Benchmark practices against industry peers and lead change management for new policies and tools.

• 5‑7+ years of experience in legal operations, corporate technology operations, procurement, or a related business management function.
• Ability to negotiate with law firm partners, vendors, and influence senior internal stakeholders.
• Demonstrated experience managing legal spend at scale (multi‑million dollar portfolio) and producing executive‑level financial reporting.
• Demonstrated experience in vendor governance, including tech tool evaluation, SLA performance management, and ROI tracking.
• Working knowledge of e‑billing process and tools (e.g., Legal Tracker) and billing standards.
• Strong analytical skills with proficiency in Excel and BI tools (Power BI, Tableau); comfortable working with large datasets.
• Practical understanding of AI tools, automation platforms, and process‑mapping methodologies, with experience managing an automation backlog.
• Excellent written and verbal communication; able to translate financial and operational data into clear narratives.
• Demonstrated ability to manage complex, multi‑stakeholder projects from inception to completion with minimal supervision.
• Ability to work harmoniously with teams across regions and time zones.

Anticipated base salary range: $104,435 to $182,604.5 USD. The role is eligible for an annual incentive plan and additional company benefits.

• Health & Wellness:
  Health care coverage designed for the mind and body.
• Flexible Downtime:
  Generous time off helps keep you energized for your time on.
• Continuous Learning:
  Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future:
  Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks:
  It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics:
  From retail discounts to referral incentive awards—small perks can make a big difference.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.