Talent and Training Director

Chick-fil-A Director of Talent & Training

Are you passionate about creating a positive and growth work environment by growing self, others and business? Do you thrive in a role that involves working along with the team, serving, hospitality, training, teamwork, leadership development and increasing efficiency for the business?

Join Chick-fil-A as a highly skilled Talent & Training operations professional and be part of a loving and enthusiastic team that values community engagement and personal growth. At Chick-fil-A, you will have the opportunity to work in a dynamic and supportive atmosphere where your skills and talents will be nurtured.

As a Leader of Talent & Training Operations you will be responsible for the guest and team member experience by overseeing and ensuring excellence in Talent & business operations touch points. Build a store culture that embraces our company vision, mission & value. Work with Team & Store Leadership to help achieve Chick-fil-A's vision of being the world's most caring company.

Qualifications

• This is in person and hands on position
• Purpose driven with the heart to Serve
• Self starter and driven
• Passion to develop, Coach and Train
• Disciplined, structured and organized
• Upholds high standards for self and others
• Positive demeanor and ability to motivate and encourage team
• Excellent communication, negotiation, and interpersonal skills.
• Exceptional skills in systems and process creation
• Ability to take Positive & constructive feedback
• Ability to maintain a high level of confidentiality and discretion.
• No fear of conflict to ensure administering policy.
• Confident with confrontation, conflict management, and accountability for self & others
• Must be able to respond to changes efficiently
• Proficient in time management, scheduling and prioritizing tasks.
• Must have open availability.
• Willingness to eagerly serve customers in store during lunch or dinner critical hours hours.
• Must be fluent with operations in all areas and cover and support any critical areas that require immediate assistance
• Strategic thinker with the ability to align Talent initiatives with the firm's overall goals.
• Must work well under pressure
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Reading, writing, and basic math and verbal communication skills required
• Ability to lift up-to 50 pounds
• Previous Training & development experience must
• Previous HR or administrative experience

Responsibilities

Developing and implementing talent management strategies:
This includes identifying current& future talent needs, establishing clear career paths, and creating programs to attract, develop, and retain high-performing employees.

Training & development:
Develops and executes training programs to equip employees with the necessary skills and knowledge to perform their jobs effectively and contribute to organizational goals.

Team Member Engagement:
Promoting a positive and engaging work environment:
This involves fostering a culture that values employee well-being, diversity, inclusion, and learning and development opportunities.

Performance Management

Compliance & Employee relations

A Day In The Life:
Schedule Expectations

In person only at the location

8-15 hours per week Talent & business operations responsibilities

25-30 hours per week on the floor in operations

• Monday
  - Saturday availability | 40 hours/week | Sundays off |

• Weekend availability
• Day shift
• Night shift

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Referral program
• Mileage reimbursement
• Other