Director of Access Strategy & Operations Support

** Lead Innovation That Directly Impacts Patient Access*
* UVA Health is seeking a strategic, data-driven leader to serve as  
** Director of Access Strategy & Operations Support*
* -a  
** newly created, high-visibility role
** designed to transform patients' access care across our health system.

In this role, you will  
** drive system-wide access initiatives** , lead a high-performing team, and partner with clinical, operational, and IT leaders to modernize workflows, enhance digital patient experiences, and improve operational performance at scale.

** What You'll Do*
* ** Lead Strategy & Enterprise Projects*
* + Oversee and manage a portfolio of
** complex, access-focused initiatives
** aligned with enterprise goals and PMO standards

+ Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution

+ Deliver high-impact initiatives including:

+ Digital patient self-scheduling (Epic integration)

+ Referral management transformation

+ E-consults and access innovation programs

** Drive Data & Performance Excellence*
* + Lead the
** Access analytics function** , ensuring accurate dashboards, KPIs, and executive reporting

+ Monitor operational performance and identify trends to drive continuous improvement

+ Translate data insights into actionable strategies that enhance patient access

** Oversee Operations & Support Services*
* + Direct the
** CAMR medical records operation** , ensuring timely and accurate retrieval of ambulatory patient records

+ Lead logistics and administrative functions supporting day-to-day Access operations

+ Standardize workflows and optimize systems for efficiency and scalability

** Lead & Develop Teams*
* + Managing and developing a growing team.

+ Foster a collaborative, accountable, and high-performing culture

** Strengthen Organizational Alignment*
* + Partner with clinical, operational, and IT leaders to advance strategic initiatives

+ Ensure alignment with enterprise priorities and enhance both
** patient and staff experience*
* + Provide
** executive-level updates and visibility across senior Financial & Resource Stewardship*
* + Support budget development and monitor expenses

+ Ensure responsible allocation of resources across programs and support functions

** Why UVA Health?*
* ** Make*
* ** a System-Wide Impact*
* This role offers  
** direct influence on patient access and experience** , shaping critical initiatives across UVA Health.

** High Visibility & Career Growth*
* + Collaborate with physicians, nursing, and executive leadership

+ Gain exposure to
** cutting-edge innovation** , including digital health and AI initiatives

+ Strong pathway for
** career advancement and leadership growth*
* ** Life in Charlottesville, Virginia*
* Enjoy living in one of the most desirable locations in the country:

+ Scenic Blue Ridge Mountain views and outdoor recreation

+ Vibrant food, arts, and cultural scene

+ Home to the University of Virginia and a strong, collaborative community

+ Exceptional quality of life with a balanced pace and rich history

** Work Environment*
* +  
** Hybrid and flexible work model
** with situational on-site collaboration

MINIMUM REQUIREMENTS:

Education:

Master's degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.

Experience:

7+ years of relevant experience, to include 4+ years of formal management experience.

Licensure:
None.

PHYSICAL DEMANDS:

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The pay range for this role is $87,783.00 - $ annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

** Benefits*
* + Comprehensive Benefits Package:
Medical, Dental, and Vision Insurance

+ Paid Time Off, Long-term and Short-term Disability, Retirement Savings

+ Health Saving Plans, and Flexible Spending Accounts

+ Certification and education support

+ Generous Paid Time Off

UVA Health ((Use the "Apply for this Job" box below).)  is a world-class Magnet Recognized academic medical center and health system…