Assistant General Manager

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, anddelicious food.

Our Assistant General  Managers help bring this vision to life every day for guests of their centers—and havea great timedoing so. The Assistant General  Manager role is an active one whereyou’reon your feet, coordinating multiple team members, and problem-solving in real time.

The Assistant General Manager role is all about providing stellar leadership to our staff and exceptional service to our guests. As an Assistant General Manager,you’llhelp with all aspects of your center’soperations and floor management, assuming responsibility and running the show in the General Manager’s absence.

Make no mistake: this is definitely NOT your typical job (spoiler alert:it’sway better).

ESSENTIAL DUTIES:
Get a glimpse of allyou’ll experience as an Assistant General Manager

GENERATE & MONITOR CENTER REVENUE

• Help develop financial operational plans/budgets andmonitortheir performance to achieve your center’s financial goals,including driving food & beverage sales.
  
  Partner with the General Manager to review and control labor costs and other expenses.

BE AN OPERATIONAL PRO

• Floor management is the name of the game;partner with the General Manager tomanage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.

GROW & GUIDEYOUR TEAM

• Recruit, train, and support center management and staff. Foster high morale and provide developmental coaching to grow Lucky Strike Entertainmentfuture leadership team. Address any center-level HR or loss prevention issues as they arise.

REVIEW CENTER PERFORMANCE

• Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction. With the General Manager,review profit & loss statements weekly/monthly and adjust your action plan accordingly.

MAKE GUESTS PRIORITY #1

• Achieve andmaintainoverall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.

DRIVE FOOD & BEVERAGE SALES

• Oversee the management and expansion of your center’s Food & Beverage program,partnering with the General Manager to ensurethe highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE

As one of our Assistant

General Managers,you’rea customer service pro who knows whatit’slike to work in a fast-paced environment and who thrivesinthat energy.

You’rehighly attuned to the guest experience, accountable for your performance (and that of the teamsyou’llmanage), andarea strong team player across the board.

You’realso an extraordinary problem-solver and trouble-shooter and have at least a few years of management experience under your belt.

DESIRED

SKILLS:

Check out the desired skills below and see if you have what it takes to join our world-class team.

• 3+Years of Management Experience in kitchen, bar,restaurant,and food service operations
• Bachelor’s Degree
• Basic business math, accounting skills, and strong analytical/decision-making skills
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems
• Solid Communication Skills

WORK ENVIRONMENT/ PHYSICAL DEMANDS
:

• Typicalentertainment environment where you will walk,bendand stand for periods of time, and may lift objects with some assistance.

The pay rate for this position is $65k-75k

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: