Chief Administrative Officer

Chief Administrative Officer

Facilities & Environmental Services is seeking an experienced professional for our FES Chief Administrative Officer (CAO) position. The FES CAO will serve as the manager of operations for the department, leading an experienced, engaged, and high-performing team. The successful candidate can expect to:

• Develop and lead major initiatives
• Regularly and closely collaborate with other departments on projects and initiatives impacting the Albemarle County organization
• Partner with other agencies to effect positive change for the greater Albemarle, Charlottesville, and University of Virginia region
• Be challenged by the work
• Enjoy the benefits of working with a professional, motivated team

The Chief Administrative Officer (CAO) is a senior executive responsible for overseeing and managing the administrative functions of the Facilities & Environmental Services Department as well as the staff services functions the department provides to the greater organization. This position serves as a key advisor to the Director, leads the development of strategic initiatives, and ensures that all administrative and staff services—including budget, finance, payroll, procurement, technology, recruitment, strategic planning and business services—are effectively aligned with the department's mission and strategic goals.

The Chief of Administrative Services provides executive leadership and strategic oversight for the Administrative Services Division within the Facilities and Environmental Services (FES) Department. This position manages all staff and administrative support functions for FES, including facility security operations, print and mail services, fleet administration, space management, and departmental budgeting and performance reporting.

The Chief serves as a member of the FES senior leadership team and is responsible for implementing department-wide and organization-wide systems, leading cross-divisional initiatives, and supporting the Director in long-term planning, policy development, and strategic decision-making.

The essential functions of this position include:

• Lead and manage the Administrative Services Division, including workload planning, performance reviews, and professional development.
• Direct department-wide administrative functions including budgeting, HR support, procurement coordination, performance management, recruitment, and strategic planning.
• Drive improvement of department-wide business processes, including work order flow, invoice processing, onboarding, policy revisions, and interdepartmental coordination.
• Develop and maintain performance metrics, dashboards, and reports related to budgeting, procurement, service requests, and operational performance. Provide actionable insights to FES and County executive leadership.
• Coordinate and support departmental IT systems (e.g., asset management, Tyler/MUNIS, GIS, procurement, timekeeping, performance systems, document management) in collaboration with ACIT's assigned system analyst.
• In partnership with division managers, develop, administer, and monitor the FES operating and capital budgets.
• Maintain and update administrative policies, SOPs, and desk guides; ensure staff compliance and coordinate internal audits.
• Oversee customer service functions to ensure timely, accurate, and equitable service delivery across FES.
• Assist in departmental Continuity of Operations (COOP) planning for severe weather, infrastructure failures, or other incidents.
• Oversee records management, retention schedules, and public records requests in coordination with the County Attorney/Clerk's Office.
• Ensure administrative compliance with safety training requirements, incident documentation, and after-action reporting.
• Oversee procurement processes and contract administration for equipment, services, and facilities management.
• Oversee department internal communication protocols to support organizational departmental and operational efficiency.
• Direct the use and maintenance of technology and data analytics for community and financial reporting
• Prepare and present reports, analyses, and recommendations to the Director, County Executive, and/or Board of…