Assistant Director of Assignments, and Residence

The University of Virginia seeks applications for an Assistant Director of Assignments. The Assistant Director of Assignments is a full-time, twelve-month position reporting directly to the Director of Assignments within Housing and Residence Life. The Assistant Director works closely with other professionals in the administration and management of a comprehensive residence life and housing program that serves 7000+ residential students. The Assistant Director has the responsibility for leading various housing processes, such as housing applications, assignments, reporting and billing for undergraduate, graduate, faculty and staff on-Grounds housing.

The Assistant Director has 2-3 full-time direct reports.

• Housing Assignments Administration (40%)
  • Coordinates all activities associated with undergraduate, graduate, faculty and staff housing processes. Processes include application, renewal, cancellation, assignment, waitlist coordination, special student populations, etc.
  • Responsible for regular billing and data reconciliations and resulting updates in department systems, as well as other University systems (SIS, UBI, etc.). Ensures appropriate processing of all charges and payments.
  • Responsible for the preparation and analysis of periodic occupancy reports to assist in the forecasting and development of an occupancy management plan.
• Supervision (25%)
  • Provides leadership to the assignments area through the supervision and development of 2 full-time Assignments Coordinators.
  • Sets clear staff expectations and provides direction, coaching and mentoring as appropriate. Provides timely feedback and addresses any performance issues appropriately.
  • Monitors and audits day-to-day tasks completed by the Assignments Coordinators. Assesses staff’s knowledge, skills, and abilities, and offers training as needed to ensure staff’s success in the role.
• Divisional & University Collaboration (20%)
  • Collaborates with university partners in SDAC as related to housing accommodations, assignment, and reassignment. Provides guidance on availability and assignment recommendations.
  • Housing main point of contact for charges and billing with Student Financial Services and other university stakeholders.
  • Ensures internal partner awareness of move in and move out needs, including but not limited to, facilities inspection/maintenance, space turnaround, access dates and early arrival/late stay processing. Provides a high-level of awareness of operational needs in advance of major periods of transition.
• Customer Service (10%)
  • Participation in large-scale university events, such as Admissions and Orientation days, webinars, off-campus housing fairs, etc.
  • Provides high-quality customer service to students, families, and campus partners regarding housing assignments and availability. May assist in low-level student conflict mediation.
  • Responds to inquiries via phone, email and in-person communication in a timely and professional manner
  • Communicates housing timelines, procedures and expectations.
  • Advises students on withdrawal and re-enrollment processes and ensures all residents are enrolled in courses in compliance with university policy.
• Additional Responsibilities (5%)
  • Other duties as assigned.

• Education:
  
  Bachelor's degree required.
• Experience:
  
  3+ years relevant professional experience required.

Candidates should have strong written and verbal communication skills, with a background in customer service and experience working with office technology (Microsoft suite, Zoom, etc.) and databases.

Preference will be given to applicants with at least 4 years of experience in a residential management or student assignments area. Direct experience with Sta Rez or similar housing…