Workforce Development Operations Support Specialist

Title: Workforce Development Operations Support Specialist

Agency: Piedmont Virginia Community College

Location: Charlottesville - 540

FLSA: Nonexempt

Hiring Range: $50,000 - $55,000

Full Time or Part Time: Full Time

Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia - principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. Our scenic campus is located in Albemarle County, Virginia. We are one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS).

Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson.

For more information, please visit: pvcc.edu.

PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.

Department: Workforce Development

Employment type: Full-time classified, non-exempt

Position

Purpose:

The Workforce Development Operations Support Specialist provides administrative, logistical, registration, data, and systems support for Piedmont Virginia Community College's Workforce Development programs, ensuring efficient day-to-day operations, accurate data management, high-quality student service, and compliance with institutional, state, and funding requirements.

The Specialist serves as a senior operational resource for student registration and funding, course and class setup, WES administration, data integrity, reporting, and related processes supporting open-enrollment and contract and corporate training. The Specialist is Workforce Development's primary functional resource for the Workforce Enterprise System (WES) and primary operational liaison with Marketing and Communications for ensuring that program, course, schedule, and registration information presented on the college website is accurate, current, and aligned with approved Workforce Development offerings and information maintained in WES.

• Assists the Operations and Registration Manager with enrollment of students into Workforce Development programs by guiding prospective students through enrollment and funding processes.
• Supports registration of students for classes and processes transfers, refunds, cancellations, payments, and other enrollment transactions.
• Serves as an escalation resource for complex registration, funding, payment, and eligibility issues.
• Makes and assembles class materials, including rosters, attendance sign-in sheets, evaluations, instructor course packets, and related materials as needed.
• Responds to student concerns and complaints and assists with researching and resolving enrollment or operational issues.
• Assists with preparation of materials for Workforce Development events.
• Submits completion-verification reports and other required information to government, professional, credentialing, and regulatory agencies.
• Enters and validates course grades, credentials, completion information, and other required student records.
• Documents enrollments, progress, and payments for Fast Forward, G3, FANTIC, and other applicable funding programs.
• Performs financial transactions associated with student registrations, transfers, cancellations, refunds, and related enrollment activity.
• Serves as Workforce Development's primary functional resource and subject-matter expert for WES.
• Creates, clones, modifies, maintains, validates, and troubleshoots courses, classes, schedules, discounts, series, certificates, and related information in WES.
• Maintains advanced knowledge of WES functionality, registration workflows, funding processes, reporting, and data requirements.
• Identifies WES issues and coordinates resolution with appropriate college, VCCS, and vendor resources.
• Develops and maintains WES procedures and provides guidance and training to Operations staff and other Workforce…