Director of Access Strategy & Operations Support

UOVUNIUSR
0080331

EXTERNALENUS

UVA Health is seeking a strategic, data-driven leader to serve as Director of Access Strategy & Operations Support — a newly created, high-visibility role designed to transform patients' access care across our health system.

In this role, you will drive system-wide access initiatives, lead a high-performing team, and partner with clinical, operational, and IT leaders to modernize workflows, enhance digital patient experiences, and improve operational performance at scale.

• Oversee and manage a portfolio of complex, access-focused initiatives aligned with enterprise goals and PMO standards

• Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution

• Deliver high-impact initiatives including:

• Digital patient self-scheduling (Epic integration)

• Referral management transformation

• E-consults and access innovation programs

• Lead the Access analytics function
  , ensuring accurate dashboards, KPIs, and executive reporting

• Monitor operational performance and identify trends to drive continuous improvement

• Translate data insights into actionable strategies that enhance patient access

• Direct the CAMR medical records operation
  , ensuring timely and accurate retrieval of ambulatory patient records

• Lead logistics and administrative functions supporting day-to-day Access operations

• Standardize workflows and optimize systems for efficiency and scalability

• Managing and developing a growing team.

• Foster a collaborative, accountable, and high-performing culture

• Partner with clinical, operational, and IT leaders to advance strategic initiatives

• Ensure alignment with enterprise priorities and enhance both patient and staff experience

• Provide executive-level updates and visibility across senior Financial & Resource Stewardship

• Support budget development and monitor expenses

• Ensure responsible allocation of resources across programs and support functions

This role offers direct influence on patient access and experience, shaping critical initiatives across UVA Health.

• Collaborate with physicians, nursing, and executive leadership

• Gain exposure to cutting-edge innovation
  , including digital health and AI initiatives

• Strong pathway for career advancement and leadership growth

Enjoy living in one of the most desirable locations in the country:

• Scenic Blue Ridge Mountain views and outdoor recreation

• Vibrant food, arts, and cultural scene

• Home to the University of Virginia and a strong, collaborative community

• Exceptional quality of life with a balanced pace and rich history

• Hybrid and flexible work model with situational on-site collaboration

MINIMUM REQUIREMENTS:

Education:

Master’s degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.

Experience:

7+ years of relevant experience, to include 4+ years of formal management experience.

Licensure:
None.

PHYSICAL DEMANDS:

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The pay range for this role is $87,783.00 - $ annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

• Comprehensive Benefits Package:
  Medical, Dental, and Vision Insurance

• Paid Time Off, Long-term and Short-term Disability, Retirement Savings

• Health Saving…