Assistant Director of Student Programming

Assistant Director of Student Programming

Madison House serves as the student-led volunteer center for University of Virginia students. This position is a key contributor to UVA's strategic priority of preparing citizen leaders and fostering public service across Grounds and in the community. The Assistant Director of Student Programming supports the mission of Madison House by advancing the effectiveness, inclusivity, and impact of student-led programs. Reporting to the Associate Director of Student Programming, this role focuses on improving systems, assessment, and volunteer management processes while contributing to student leader development and ethical community engagement.

This position plays a key role in helping Madison House streamline operations, evaluate outcomes, and enhance the student and community partner experience across programs, working closely with student leaders, volunteers, and fellow staff members.

Responsibilities include:

• Lead the recruitment, selection, training, and evaluation of student leaders in close collaboration with the Associate Director of Student Programming, ensuring a consistent, inclusive, and data-informed leadership development process.
• Co-facilitate workshops, retreats, and reflection opportunities to deepen student leaders' understanding of ethical community engagement.
• Foster a shared "Madison House experience" across all programs by helping build and reinforce a unified student leadership culture that transcends individual programs.
• Support the development of connections among related service programs (e.g., within tracks) through shared programming, collaborative initiatives, and peer learning opportunities.
• Provide both one-on-one and group guidance to Graduate Advising Fellows, Head Program Directors, and Program Directors as needed.
• Guide student leaders and staff in implementing strategies for volunteer recruitment, engagement, and retention.

Student Program Logistics & Systems

• Support the planning, implementation, and evaluation of student-led programs in collaboration with the Associate Director of Student Programming.
• Develop training materials and manage volunteer onboarding tools.
• Ensure volunteer roles and program logistics are feasible, clearly defined, and aligned with community partner expectations.
• Administer and manage Madison House's volunteer management platform (Give Pulse), ensuring accurate data collection, system usability, and effective training for student leaders and staff.
• Oversee the student background check process in collaboration with UVA's Office of Youth Protection, ensuring compliance with university policies and timely completion across all programs.
• Coordinate the flow of information and resources among student leaders, staff, and the Assistant Director of Public Service Partnerships to support effective communication with community partners.
• Track the budget for student programming and provide periodic updates to the Associate Director of Student Programming.
• Assist with risk management and volunteer role clarity across programs.
• Promote inclusive and accessible program operations and volunteer pathways.

Community Partner Coordination & Support

• Support student leaders in maintaining effective, responsive, and professional relationships with community partners by providing guidance, coaching, and problem-solving assistance as needed.
• Coordinate with the Assistant Director of Public Service Partnerships to ensure student-led programs remain aligned with community partner needs, organizational capacity, and Madison House priorities.
• Assist student leaders in communicating volunteer schedules, program updates, operational changes, and other logistics with community partners.
• Support the implementation of volunteer roles and program activities developed in collaboration with community partners, helping ensure a positive experience for both students and partner organizations.
• Monitor partnership-related concerns that emerge through program operations and elevate recurring issues, risks, or opportunities to the Assistant Director of Public Service Partnerships and Associate Director of Student Programming.
• Partner with the Assistant Director of Public Service Partnerships to communicate community partner feedback to student leaders and incorporate insights into program planning, volunteer management, and leadership development efforts.
• Support the onboarding and transition of student leaders within existing community partnerships by ensuring continuity of communication, documentation, and institutional knowledge.
• Assist with the implementation of new programs and partnerships approved through Madison House processes by coordinating student leader training, volunteer recruitment, and operational readiness.

Data & Assessment

• Lead the administration and improvement of volunteer data systems, including Give Pulse, to enhance data collection, accuracy, and accessibility.
• Incorporate community partner feedback into assessment tools and reporting to support…