Bilingual Family Services Manager

ORGANIZATION OVERVIEW Habitat for Humanity of Greater Charlottesville (“Habitat”) is a cutting-edge non-profit housing and community development organization creating simple, decent, affordable homes in partnership with low-income families, volunteers, and the communities of the Greater Charlottesville region. We are advocates, promoting innovations and policy solutions designed to increase the affordable housing supply across the communities we serve. Home construction capacity is multiplied by a volunteer labor force including homeowner families, corporate, civics, and faith groups.

Habitat is an affiliate of Habitat for Humanity International (“HFHI”), a global ministry working to end housing poverty  2013, Habitat completed construction at Sunrise, the first trailer park transformation in the nation without resident displacement. Currently, Habitat is redeveloping the Southwood Mobile Home Park with similar objectives. Southwood is the area’s largest single concentration of affordable housing and its greatest remaining redevelopment opportunity.

When complete, the redeveloped Southwood will be unprecedented in scale nationally. Habitat has also partnered with the Piedmont Housing Alliance and the City of Charlottesville to purchase the Carlton Mobile Home Park. In the short term, our plan is to manage the park responsibly while helping residents develop the collective capacity to be leaders in the eventual redevelopment of the property into a mixed-income community without resident displacement.

Habitat is a national pioneer in mixed-income community development. To date, Habitat has contributed to 12 mixed-income neighborhoods and built and sold almost 400 homes.

POSITION SUMMARY The Bilingual Family Services Manager is part of Habitat’s Department of Family and Community Partnerships, which provides direct services and support for JHabitat applicants, home buyers, and homeowners. This role would be responsible for the post-closing support of each neighborhood, while working with the pre-closing staff to react to challenges and institute changes for the homebuyer program.

DUTIES AND RESPONSIBILITIES Direct Services & Homeowner Support Facilitate Post-Closing Transitions:
Conduct scheduled check-ins with Habitat Homeowners to ensure a successful transition into home ownership, assisting with utility setup, school registrations, and navigation of local services, etc.

Warranty Coordination:
Assist the Warranty Manager by providing Spanish interpretation and scheduling assistance for warranty appointments during the Homeowner's one year warranty period.

Community Engagement & GovernanceHOA Representation:
Serve on the Southwood Community Association Board during the Declarant Period representing the Developer.

HOA Troubleshooting:
Act as a liaison for homeowners to resolve HOA-related matters working in collaboration with the Property Management Group. This may include the submission of Architectural Review Board (ARB) applications and the resolution of property violations.

Leadership Development:
Oversee and further develop the Neighborhood Advisory Council (NAC) at Southwood, facilitating a collaborative space where resident leaders and the Developer brainstorm neighborhood improvements.

Strategic Communication:
Establish and maintain efficient communication channels between residents, the Developer, and the HOA to foster transparency and clarity.

Community Building:
Design and implement events aimed at fostering social cohesion within a mixed-income neighborhood context.

Neighborhood Plan Implementation:
Work with the Southwood Community Engagement team to support resident engagement in the planning, development, and implementation of the Southwood Neighborhood Plan.

Organizational Impact & Administration Program Evaluation:
Conduct 12-month post-closing surveys with homeowners to gather data that informs the organization's future building strategies and educational curriculum.

Bilingual Support:
Provide Spanish translation and interpretation services to support the administrative needs of the Department of Family and Community Partnerships.

Strategic Planning:
Collaborate with the Associate Director…