Retail Associate

About The Thomas Jefferson Foundation

The Thomas Jefferson Foundation was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson’s world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored ticello is recognized as a National Historic Landmark, a United Nations World Heritage Site and a Site of Conscience.

As a private, nonprofit organization, the Foundation’s regular operating budget does not receive ongoing government support to fund its twofold mission of preservation and education. For information, visit Monticello.org.

The purpose of this job is to provide an outstanding level of customer service and perform sales transactions for all retail locations.

• Delivers superior customer service to guests.
• Understand and operate the Shopify POS system.
• Re-stock merchandise and keep all displays full and clean.
• Greet, be conversant and answer guest questions.

• Knowledge of arithmetic.
• Skills, experience, and knowledge in cash handling.
• Understanding of marketing principles and informational signage techniques.
• Knowledge of merchandise at all locations.
• Knowledge of Thomas Jefferson, and Monticello.
• Knowledge of basic phone etiquette and customer service techniques.
• Basic computer skills such as opening programs in Windows.
• Ability to operate our POS system (Shopify).
• Ability to follow instructions (oral and written).
• Ability to problem solve.
• Ability to maintain focus on projects and guests in a highly disruptive environment.
• Exemplary customer service skills.

• The shop can become noisy and the person in this position must be able to maintain focus and maintain accuracy in this environment.
• Monticello is open 363 days a year. Non-traditional shifts such as early mornings, late evenings, weekends, holidays, or split shifts may be required based on staffing and forecasted sales.
• Ability to work all signature major events including Fourth of July and have flexible availability during April and October.
• Standing at the registers or being on the sales floor for long periods of time is required.
• Must be flexible.
• Must adhere to all Foundation policies, including dress code requirements.
• Education:
  
  High School Education.
• Two-year retail, front line customer service preferred.