Sales Associate - Charlottesville, VA

Key Responsibilities

• Engage Customers:
  Approach and assist multiple customers, providing personal and genuine service interactions.
• Drive Sales:
  Convert every customer interaction into a sales opportunity, driving brand loyalty through exceptional service.
• Build Relationships:
  Values and works collaboratively and respectfully across a variety of differences among team members and customers.
• Advocate for Customers:
  Listen actively to understand customer needs and solve problems efficiently at the first point of contact.
• Leverage Technology:
  Use POS, customer systems, and mobile devices to provide seamless, fast omni‑channel service.
• Promote Initiatives:
  Drive excitement around L.L.Bean sponsored programs, including Outdoor Discovery School and the L.L.Bean Mastercard program.
• Maintain Standards:
  Ensure a well‑organized store, uphold visual and merchandising standards, and support store operations processes.
• Collaborate:
  Work as part of a team to achieve results, create a positive work environment, and adapt to changing business needs.
• Health and Safety:
  Contribute to a safe and healthy workplace by following all safety policies and procedures.

Required to stand, walk, talk, hear during shift; occasionally ascend or descend ladders, stairs, and ramps; repetitive motions with wrists, hands, and fingers; occasionally stoop, kneel, bend, crouch, and lift 1 to 20 pounds; occasionally move and lift objects up to 40 pounds using a team lift as needed.

• Passion for providing world‑class customer service.
• Friendly and outgoing communication style.
• Proficiency with computer systems and ability to learn new technologies.
• Adaptability and openness to change.
• Availability to work varied hours, including nights, weekends, and holidays.
• Genuine passion for the outdoors and participation in outdoor activities.
• Demonstrates capacity for collaborative work in a retail environment, serving customers and teams from a variety of backgrounds.

• Flexible schedules to balance work with personal life.
• Competitive pay reflecting skills and experience.
• Fun perks and generous discounts on L.L.Bean products.