Landscape Maintenance Account Manager

The Account Manager serves as the primary point of contact for a portfolio of key clients. Your main objective in this role is to build and maintain long‑term, loyal customer relationships while ensuring that our services consistently meet or exceed expectations. This position plays a central part in both client satisfaction and the overall growth of the branch.

As an Account Manager, you would be responsible for:

• Developing strong, lasting client relationships
• Conducting site walk‑throughs and regular client meetings
• Presenting enhancement ideas and ensuring issues are resolved quickly and effectively
• Identifying opportunities for account expansion and enhancements
• Networking to secure new opportunities and referrals
• Preparing accurate estimates and proposals

• Working closely with the Production Manager and Branch Manager
• Ensuring client expectations are communicated clearly to production teams
• Participating in branch production meetings and coordinating site visits

• Managing contracts, estimates, sales reports, and work orders
• Maintaining satisfactory accounts receivable levels
• Supporting various branch tasks as assigned

The ideal candidate brings:

• At least 5 years of customer service, management, and/or industry experience
• Strong communication skills and the ability to build trust with clients and internal teams
• Knowledge of landscape services and estimating (or willingness to develop this expertise)
• Proficiency with Microsoft Office applications
• A proactive, solutions‑oriented mindset and strong leadership qualities

Our most successful Account Managers demonstrate integrity, adaptability, strong client relations, clear communication, teamwork, customer focus, sound judgment, innovation, leadership, excellent time management, and a commitment to delivering results.