Executive Assistant-Franchise Development

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Full Time,

Location:

Charlottesville, VA, United States. Reports to Franchise Development Coordinator. Must reside in or near Charlottesville, Virginia and be able to work in-office.

Salary Range: $40,000.00 to $50,000.00 annually.

The Executive Assistant – Franchise Development serves as a key administrative and operational support partner to the Franchise Development team. This role is responsible for candidate communications, scheduling, CRM management, pipeline coordination, meeting logistics, and supporting franchise development initiatives. The position plays an important role in creating a seamless candidate experience while assisting Franchise Development leadership and the broader development team.

• Serving as the primary administrative and candidate support contact for prospective franchise candidates.
• Coordinating and conducting initial candidate qualification conversations with inbound franchise prospects.
• Evaluating candidate motivation, financial readiness, timeline, and overall fit for franchise ownership.
• Providing high‑level information regarding franchise opportunities and the Premium Service Brands platform.
• Coordinating calendars and scheduling qualified candidates with the Franchise Development team for next step conversations.
• Providing administrative and operational support to the Franchise Development team, including meeting coordination, calendar management, and special projects.
• Coordinating internal and external meetings, candidate interviews, and development‑related events to ensure an organized and seamless experience.
• Preparing, organizing, and maintaining candidate records, development materials, reports, and documentation.
• Assisting with Discovery Day planning, meeting logistics, presentation materials, and follow‑up communications.
• Supporting Franchise Development leadership with administrative tasks, scheduling needs, and department initiatives as assigned.
• Maintaining accurate and timely updates within CRM systems, including Fran Connect or similar platforms.
• Managing candidate communication and ensuring a professional, consistent experience throughout the qualification process.
  
  Monitoring inbound lead activity and maintaining an organized development pipeline.
• Collaborating closely with the Development team regarding candidate quality, follow‑up, and pipeline progression.
• Supporting franchise development initiatives, candidate engagement activities, administrative projects, and other duties as assigned.

• 1–2 years of experience in franchise development, sales support, administrative support, customer service, recruiting, or another customer‑facing role preferred.
• Strong verbal communication and interpersonal skills.
• Comfortable communicating with candidates through phone, email, and virtual meeting platforms in a fast‑paced environment with frequent candidate interaction.
• Ability to quickly assess people, ask thoughtful questions, and build rapport.
• Highly organized with strong attention to detail.
• Ability to manage high‑volume activity with professionalism and urgency.
• Experience working within CRM systems such as Fran Connect, Hub Spot, Salesforce, or similar platforms preferred.
• Proficiency with Microsoft Office and Google Workspace.
• Must reside in or near Charlottesville, Virginia and be able to work in-office.

• A key support position within the franchise development pipeline.
• A fast‑paced, high‑visibility role with direct impact on growth.
• An opportunity to gain exposure to franchise development and sales operations.
• A strong entry point for long‑term career growth within franchise development.

• A script‑reading call center environment.

• Established portfolio of nationally recognized home service brands.
• Strong inbound lead flow and continued company growth.
• Collaborative, team‑oriented culture.
• Clear opportunity for professional development and advancement.
• In‑office environment with direct mentorship and support from leadership.

Premium Service Brands is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive environment for all employees and applicants. If you require a reasonable accommodation during the application or interview process, please contact Human Resources.