Catering Lead Assistant

Location:

405 Merchant Walk Sq., Charlottesville, VA, 22902

Flynn Panera is a franchisee of Panera Bread, operating upscale cafes that serve baked breads, pastries, soups, salads, and sandwiches. As a Catering Lead, you will be responsible for connecting with customers, supporting large catering orders, and driving repeat sales.

• Process, prepare, and deliver catering orders to clients.
• Assist in organizing a team to execute large catering orders.
• Provide excellent customer service and follow up on completed orders.
• Promptly respond to customer calls and requests.
• Manage existing accounts to ensure ongoing repeat catering sales.
• Work closely with café teams and the Regional Catering Sales Manager to uncover and pursue additional business.
• Create targeted game plans for increasing catering sales, including strategic planning, cold calling, presentation skills, and effective closing sales techniques.
• Utilize Outlook Calendar and other online resources to maximize organization, game plan, and follow‑up.
• Communicate effectively via email.

• High school degree or equivalent.
• Excellent organization, customer service, and time‑management skills.
• Enthusiasm, energy, and a positive attitude.
• Ability to work well under pressure and with a diverse group of people.
• Proven track record of success in catering or related sales.
• Valid driver’s license and reliable transportation.
• Reference checks required.

• Competitive hourly rate including tips.
• Flexible work schedules.
• Meal discounts.
• Health benefits.
• Development opportunities.

• Must be able to stand and exert well‑paced mobility for up to ten (10) hours in length.
• Must be able to safely lift pots, pans, glassware, boxes, etc. up to 50 pounds.
• Must be able to read and write to facilitate communication.
• Must possess finger and hand dexterity for using small tools and equipment.

Flynn Group is an equal‑opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know.

This job description may not list all duties for this position and the associate may be required to perform other duties to meet business needs. Flynn Panera reserves the right to revise this job description at any time. This description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time.