Case Manager - UVA Care and Support Services

The University of Virginia's number one ranked Department of Student Health and Wellness (SHW) provides a comprehensive range of medical, mental health, well‑being, and disability support services to all enrolled undergraduate and graduate students. The University of Virginia’s SHW Care and Support Services (CASS), a unit within the Department of Student Health and Wellness, is seeking a Case Manager. Care and Support Services in Student Health and Wellness provides free inclusive support for all students with unmet needs to increase students’ ability to identify, reduce, and navigate barriers to their growth and well‑being;

CASS does this by providing direct student services and programming, and by creating and expanding infrastructure.

• Helping students solve problems and responding appropriately to challenges and/or crisis.
• Primarily support students managing low-to-mid-level concerns. Responses will include responding to student calls, walk‑ins, and referrals; responding to questions from or consulting with parents, faculty, or staff; and meeting with students who have interpersonal, behavioral, health and wellness, or other concerns.
• Collaborating with and making referrals to University offices/organizations to provide ongoing broad‑based student support while implementing effective case management practices and appropriate administrative processes.
• The Case Manager will also have some incident response and crisis management responsibilities particularly while serving in the after‑hours CASS on‑call rotation, that includes: responding appropriately to student incidents and crisis, coordinating and utilizing emergency protocols, and providing crisis management support and case management.

• Providing support to CASS Associate Directors or Senior Assistant Deans for team initiatives and programs as time permits.
• Assist with program development, assessment, and addressing ongoing programmatic needs.
• Programmatic topic areas may include: case management systems and structures, data, students leaving/returning to the University, marketing and outreach, and basic needs.

• Education:
  
  Master’s degree and at least 2 years of relevant experience;
  Master’s degree or equivalent in Social Work, Counseling, Higher Education, Student Affairs Administration, or other related discipline preferred. Student/graduate assistant experience may be considered.
• Excellent judgment, ability to “think on their feet” and be nimble and flexible in high‑stress situations/environments.
• Exceptional interpersonal skills and ability to work collaboratively and interact effectively with students, faculty, staff, team members, and community/government agencies.
• Demonstrated resourcefulness and initiative, ability to proactively and independently problem‑solve and marshal resources across the institution.
• Strong attention to detail and organizational skills.
• Demonstrated experience excelling in a fast‑paced environment with multiple competing priorities.

• Experience serving in an on‑call rotation or crisis‑support role.
• A demonstrated proficiency in managing student behavioral issues, and providing outstanding student advising and support.
• Knowledge of specific trends and issues affecting student affairs practice, including legal issues.
• Understanding of psychological support and cognitive development models related to support and development of college students.
• Experience working with diverse student populations.
• Prior experience within student affairs, counseling, or case management in a higher education setting.
• Experience with assessment and data‑driven decision‑making.
• Strong oral and written communication skills, with ability to present information/facilitate dialogue to a wide variety of stakeholders.
• Prior experience utilizing case management and documentation strategies and software according to departmental guidelines and standards.

This is primarily a sedentary job involving extensive use of desktop computers. The job will occasionally require traveling some distance to attend meetings and programs. This position cannot sponsor cases for immigration now or in the future.

This position is in person on the UVA Grounds in Charlottesville, VA. This is an exempt‑level, benefited position. The anticipated hiring range for this position is $55,000 to $65,000 and is commensurate with experience and qualifications.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non‑discrimination and equal opportunity employment.